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    I'm stupid, or maybe it's the Sky web site designer!

    This is a discussion on I'm stupid, or maybe it's the Sky web site designer! within the Sky Broadband help forums, part of the Sky Broadband help and support category; One creates an additional user. One creates a Username Then an email address. No problemo I assumed that the Email ...

    1. #1
      Ralph's Avatar
      Ralph is offline Sky User Member
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      I'm stupid, or maybe it's the Sky web site designer!

      One creates an additional user.
      One creates a Username
      Then an email address.
      No problemo

      I assumed that the Email Address was where you created your @sky.com email address. Not just a contact address!

      It isn't. The email address is username@sky.com

      No wonder I couldn't sign in at the webmail portal. I was using the front end of the useless email address I thought I had 'created' above. Doh! A bit more clarity would help idiots like me.

      All my Additional Users are now working!

      However I still cannot sign in to my MAIN email account. Perhaps someone will spell it out for me in plain English what fields from my main registration are my MAIN email address & my username.
      LWNEDG
      Unlimited


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    3. #2
      Wheelie's Avatar
      Wheelie is offline Sky User Member
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      You have a PM
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

    4. #3
      deano_uk's Avatar
      deano_uk is offline Sky User Member
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      can you spell it out for me aswell ray

    5. #4
      Wheelie's Avatar
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      Welcome to the site deano

      Tell me what you have tried so I can get some idea of whats going wrong
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

    6. #5
      cheesywad's Avatar
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      Perhap you can help me too Wheelie...here's my situ from my other post

      Can login to MySky, and have changed my password. That account works ok under OE but can't login to SkyBB portal.

      Have created an additional account in MySky, that doesn't work under OE and gets bounced with "Unknown User" when sending mail to it and, surprisingly, can't login to the portal either!

      Help!!! Please!!

    7. #6
      Wheelie's Avatar
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      You have the same problem as quite a few others including myself, the accounts for the portal have not been created when your SkyBB was activated and it should have been for us yet and SkyBB keep saying its a bug that they are trying to fix but I am not so sure anymore
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

    8. #7
      cheesywad's Avatar
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      Cheers Ray, at least I'm not alone!

    9. #8
      Wheelie's Avatar
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      Not by a long shot and one day we will all get into it
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

    10. #9
      Ralph's Avatar
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      Just to clarify.

      When you create an Additional User,

      Ones email address is username@sky.com
      For example:- This can be john.smith OR johnsmith OR smith OR js
      Then ones sky email address will be john.smith@sky.com OR johnsmith@sky.com OR smith@sky.com OR js@sky.com. All are acceptable formats, as long as the one one chooses has not already been taken.

      The email address one enters in ones profile is solely how Sky will contact one. NOTHING ELSE. (This is where I got misled, I though this was my new Sky email address. IT ISN'T.) It is not ones new Sky email address, (unless the address is the same as above).

      An Additional User logs into the Web Mail portal using ones Additional Username, as above.
      john.smith OR johnsmith OR smith OR js.
      LWNEDG
      Unlimited

    11. #10
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      poor old johnsmith is gonna get some spam now




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