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    Another frustrated sky max customer

    This is a discussion on Another frustrated sky max customer within the Sky Broadband help forums, part of the Sky Broadband help and support category; All depends on how busy they are. You do have a ticket now, so if you don't want to wait ...

    1. #11
      neilmcl's Avatar
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      Re: Another frustrated sky max customer

      All depends on how busy they are. You do have a ticket now, so if you don't want to wait too long you can call back anytime and get put straight through to them on the back of that open ticket.


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    3. #12
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      Re: Another frustrated sky max customer

      I was given a ref number. He said if i didnt get through something about them calling me within 72 hours.

    4. #13
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      Re: Another frustrated sky max customer

      I wouldn't wait for them to get back to you, they don't always. Call them back tomorrow.

    5. #14
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      Re: Another frustrated sky max customer

      Just checked the router, with suprise

      System Up Time 27:11:29
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 6972544 7311349 0 97684 38527 11:17:20
      LAN 10M/100M 9786828 9187988 0 39936 10928 27:11:26
      WLAN 54M 80974 34756 0 853 40 27:11:19

      ADSL Link Downstream Upstream
      Connection Speed 16280 kbps 982 kbps
      Line Attenuation 32.0 db 18.8 db
      Noise Margin 5.7 db 8.0 db

    6. #15
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      Re: Another frustrated sky max customer

      Much better, in fact that's a superb speed given your line attentuation .

      Did you manage to speak to CST in the end or did they just go-ahead and reconfigure it themselves. I'd imagine your noise margin will be back up nearer 7db now it's daytime, if not power off/on your router.

    7. #16
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      Re: Another frustrated sky max customer

      They just did it. ill give it a go now. thanks

    8. #17
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      Re: Another frustrated sky max customer

      rebooted just, is it not better to reboot after tea?

      ADSL Link Downstream Upstream
      Connection Speed 16196 kbps 1008 kbps
      Line Attenuation 32.0 db 18.8 db
      Noise Margin 7.2 db 8.0 db

    9. #18
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      Re: Another frustrated sky max customer

      The best time to reboot is during the day when there's less activity and very little interference from outside sources. As soon as it starts to get dark is the worst time for noise caused by interference.

    10. #19
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      Re: Another frustrated sky max customer

      Quote Originally Posted by elgrego View Post
      rebooted just, is it not better to reboot after tea?

      ADSL Link Downstream Upstream
      Connection Speed 16196 kbps 1008 kbps
      Line Attenuation 32.0 db 18.8 db
      Noise Margin 7.2 db 8.0 db
      If you reboot at the busy time of night, then the speed it connects at will then be maintained all the time day and night and you would not get any disconnections in future and the SNR would stay at a usable level.

     

     
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