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    Do Sky have a known problems page

    This is a discussion on Do Sky have a known problems page within the Sky Broadband help forums, part of the Sky Broadband help and support category; I've lost internet connection on the LCWOR exchange. The DSL light is still on but no internet. Does Sky have ...

    1. #1
      Wingco's Avatar
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      Do Sky have a known problems page

      I've lost internet connection on the LCWOR exchange. The DSL light is still on but no internet. Does Sky have a page of known issues?


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    3. #2
      Isitme's Avatar
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      Re: Do Sky have a known problems page

      Are you getting an IP address? Try rebooting your router by pulling out the power plug for a minute, then put it back in.

      If that does not help, try a reset by pushing in the reset button on the rear until the lights flash. If you have personal settings, password, port forwards, save the settings by using the Backup Settings link on the router settings, before you do a reset.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


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    4. #3
      Wingco's Avatar
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      Re: Do Sky have a known problems page

      Quote Originally Posted by Isitme View Post
      Are you getting an IP address?
      No

      Try rebooting your router by pulling out the power plug for a minute, then put it back in.
      Done that, still no internet

      If that does not help, try a reset by pushing in the reset button on the rear until the lights flash. If you have personal settings, password, port forwards, save the settings by using the Backup Settings link on the router settings, before you do a reset.
      Done that still no internet. Even tried a different router. I'm on Sky Max or whatever it's called now.

    5. #4
      Isitme's Avatar
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      Re: Do Sky have a known problems page

      All you can do is call Sky, it may be an exchange problem or your router is faulty.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
      Wingco's Avatar
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      Re: Do Sky have a known problems page

      Sorry for the duplicate post, my neighbour has kindly allowed me to piggy back. From further enquiries it appears Sky customers on this exchange have no internet connection. Will ring Sky.

    7. #6
      Wingco's Avatar
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      Re: Do Sky have a known problems page

      Sky tell me they are aware and engineers are on site. I would have thought they would have an outage page somewhere on the system to inform customers.

    8. #7
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      Re: Do Sky have a known problems page

      Workington exchange is down, yep. Has been down since 9.55 this morning.

    9. #8
      Isitme's Avatar
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      Re: Do Sky have a known problems page

      It would not be too difficult for Sky to share this information with their users. It would be fairly simple to have a page on the Sky Broadband Help section giving advice on this type of thing. This would save a lot of calls to their already over-stretched Help line.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #9
      Wingco's Avatar
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      Re: Do Sky have a known problems page

      I've left the router switched on, will it auto connect when the exchange is fixed or will the router need rebooting?

    11. #10
      Isitme's Avatar
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      Re: Do Sky have a known problems page

      If it has a green light at the moment it might not reconnect automatically, if it doesn't, just reboot it.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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