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This is a discussion on Interferance? within the Sky Broadband help forums, part of the Sky Broadband help and support category; This has been happening for quite a while now, and Sky say it is not, as it is impossible. Someone ...
- 19-09-09, 11:27 PM #1
This has been happening for quite a while now, and Sky say it is not, as it is impossible.
Someone in our area has a BT Homehub, and whenever they switch it on, our Internet connection goes down. Not the wireless, but the actual connection between the router and Sky.
I have just confirmed this myself 10 minutes ago, when connection was lost to the net, even on my PC connected via Ethernet!
I quickly logged into the router and saw a noise margin of over 2 billion.
Both the wireless laptops reported new wireless device detected (BT Homehub) yet the laptops remained connected to the Sky router.
Anyone any ideas what we should do now, since Sky are refusing to acknowledge this issue?
- 19-09-09, 11:49 PM #2
- well if it is a home hub that is causing the problem then it wouldn't be a sky issue.
- however, I do agree with Sky that someone switching on a home hub wouldn't knock out your router synching with the exchange unless there is a real problem with the BT wiring which is somehow cross-wired with yours
Really don't know what to advise. I think it's one for BT to look into. Now normally you'd have to get Sky to call out BT if it's internet related. You need to try and generate a problem on the voice line so that you can talk to BT direct and get them to check things out.
- 19-09-09, 11:54 PM #3
If your telephone service is with BT, you could try reporting it as a fault!
Tell them you lose the phone as well.Geoff, York.
Can't call me a Luddite now!
- 20-09-09, 12:25 AM #4
The BT hub appearing as a new device could be a red herring, it could be there all the time and your laptop has just started a new search for a new working device because it realise's it has lost connection via it's default router. Have you done a manual scan for the BT Hub when things are running normally?
- 20-09-09, 12:40 AM #5
As pointed out, I couldn't see a BT homehub's wireless signal cause a sync issue. At this point, I'd just think of it as a coincedence if I were yourself and ring sky up regarding an intermittent connection. If it is not affecting your voice line, then it's going to have to go through sky and further fault finding. If it does get to the point where sky can't resolve it, then an engineer appointment may need to be booked for special faults investigation.
- 20-09-09, 12:42 AM #6
We have performed scans when working normally, and Homehub is not there (the person using it seems to only use it periodically.) Also, the laptops (note the plural) do not lose connection with the router, and they both report the Homehub coming online at the same time, all devices (even my PC connected via ethernet as already mentioned) lose connection to the internet. Sorry Koala, but please read and understand before replying, as the others have done.
To the others, thanks for your replys, but as our phone is with Sky also, we cannot contact BT, and Sky are refusing to look into this matter, just as with another issue we are having with our Net connection (Line no longer able to handle ADSL2+ but that is another thread lol )
- 20-09-09, 01:12 AM #7
- 20-09-09, 09:46 AM #8
I can only assume as others have that this is caused by a line fault somewhere.
Have you tried turning off the wireless in the router just incase it is causing it to crash when the home hub comes online?
- 20-09-09, 11:25 AM #9
- 20-09-09, 11:40 AM #10
There is documented evidence that BT Home Hub/BT Vision equipment (particularly the comtrend powerline adapters) can cause interference on short wave radio frequencies as outlined on this site - UKQRM Against Power Line Ethernet the worst thing to happen to radio ever!
Whether this can have an effect on a Sky router in a separate building is debatable. The only time I got any intererance from my comtrend adapters, ie, a definite drop in noise margin when is use, was if they were plugged into the same twin mains socket as the router.