Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 3 of 3

    Usually 12mb, currently about 6mb with continous disconnection

    This is a discussion on Usually 12mb, currently about 6mb with continous disconnection within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have been with Sky Max Unlimited for a while now, normally have a very stable 12mb connection. Since tuesday ...

    1. #1
      jock23's Avatar
      jock23 is offline Sky User Member
      Exchange: Southport
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Jul 2007
      Location
      Southport, Merseyside
      Posts
      29
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Usually 12mb, currently about 6mb with continous disconnection

      I have been with Sky Max Unlimited for a while now, normally have a very stable 12mb connection.

      Since tuesday when Sky "upgraded my line" ( I am with Sky Talk Line Rental) I have not been able to recieve incoming calls and other problems. As well as this, my connection has been constantly dropping out and my stats have dropped to the following:

      System Up Time 67:13:19
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 2041 2474 0 346 1548 00:20:51
      LAN 10M/100M 1964495 1259212 0 11359 516 67:13:16
      WLAN 11M/54M 337923 143816 0 982 88 67:13:08

      ADSL Link Downstream Upstream
      Connection Speed 3712 kbps 309 kbps
      Line Attenuation 33.5 db 19.3 db
      Noise Margin 8.1 db 6.0 db



      However, the noise margin is constantly going up and down and the speed is renegotiating all the time. Is there a problem with the line or is it DLM??


    2. Advertisement
    3. #2
      User05's Avatar
      User05 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Dec 2008
      Posts
      3,030
      Thanks
      0
      Thanked 171 Times in 164 Posts

      Re: Usually 12mb, currently about 6mb with continous disconnection

      Quote Originally Posted by jock23 View Post
      Is there a problem with the line or is it DLM??
      It could specifically be a problem with your equipment being migrated to SVBN, but off the top of my head I don't think there are any issues listed at the moment for any migrations. Someone would probably be able to confirm that, as I'm not 100% sure.

      From the explanation of landline problems, then I'd suggest ringing sky and going through to sky talk technical first and foremost.

    4. #3
      jock23's Avatar
      jock23 is offline Sky User Member
      Exchange: Southport
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Jul 2007
      Location
      Southport, Merseyside
      Posts
      29
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Usually 12mb, currently about 6mb with continous disconnection

      yeah well thats why I am getting ****** off, phoned them on wednesday (i was changed over on tuesday) and they said they would get back to me. During that call they "fixed" my broadband, he said I would only get 6mb for a bit then it would go back up to 12mb, but it hasn't its got worse.

      Phoned again this afternoon and some other tech guy said it was just something at my exchanged that hadn't been switched so I could get incoming calls, that it wouldn't take long and he would get it sorted.

      As you can guess, nothing has changed and its got worse infact. Going to phone up tomorrow morning and complain, I shouldn't have had to chase them up and although they have been brilliant for the last 3 years I am getting pretty fed up with them at the moment.

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION