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    Connection speed dropped.

    This is a discussion on Connection speed dropped. within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by neilmcl Not according to your stats. Your line attentuation, which is an indication of your line length, ...

    1. #31
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      Re: Connection speed dropped.

      Quote Originally Posted by neilmcl View Post
      Not according to your stats. Your line attentuation, which is an indication of your line length, suggest you should be capable of 5-6mbps at least. What are your stats like now connected to the test socket, if you have one?
      It's the same, no difference in speed when I use the test socket.

      How could it be more though? All checks via BT or any other BB supplier all state an upwards max of 3Mb (Sky say 2Mb).


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    3. #32
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      Re: Connection speed dropped.

      There wont be a difference in speed as you're now capped. I was more interested in seeing what the noise margin did.

      If you want a more accurate test try the checker on O2s website.

    4. #33
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      Re: Connection speed dropped.

      Quote Originally Posted by neilmcl View Post
      There wont be a difference in speed as you're now capped. I was more interested in seeing what the noise margin did.

      If you want a more accurate test try the checker on O2s website.
      Where is that checker? I can't find it.

    5. #34
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      Re: Connection speed dropped.

      I'm on the phone to sky as we speak, I've been passed on to the broadband services team who, I hope, will reconfigure my line while I'm on the phone (that's what I was just told anyway)..........fingers crossed

    6. #35
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      Re: Connection speed dropped.

      Quote Originally Posted by Mrfwon View Post
      I'm on the phone to sky as we speak, I've been passed on to the broadband services team who, I hope, will reconfigure my line while I'm on the phone (that's what I was just told anyway)..........fingers crossed
      I just reported it on their website, confirmed via email that I carried out all the checks and they just reconfigured it after that.

    7. #36
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      Re: Connection speed dropped.

      Quote Originally Posted by mantorok View Post
      I know that, I wasn't having a pop at Sky, the whole pricing structure of broadband in general is flawed.
      I agree, the technology is there where they should be able to tell you up front before you sign up what your max speed could possibly be. It would certainly help the customer decide what package to select before they sign up to the max available, where in real terms, they may never get a 10th.

      Pricing is definitely flawed for sure, especially when there's never any firm mention of when BT are rolling out their line upgrades. I've asked BT and various ISP's numerous times, but never any confirmed dates.

    8. #37
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      Re: Connection speed dropped.

      Quote Originally Posted by mantorok View Post
      I just reported it on their website, confirmed via email that I carried out all the checks and they just reconfigured it after that.
      That's good, I tried contacting them using the online form last weekend, and confirmed via their response email like you. I'm still waiting to hear back though, and why I'm calling them now

    9. #38
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      Re: Connection speed dropped.

      Quote Originally Posted by Mrfwon View Post
      That's good, I tried contacting them using the online form last weekend, and confirmed via their response email like you. I'm still waiting to hear back though, and why I'm calling them now
      Hmmm, come to think of it I did call them after I emailed them as well.

    10. #39
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      Re: Connection speed dropped.

      Job done, great stuff!!! They have just reconfigured my line (I was informed that the max I can really expect to get is around 1 meg due to my location from the exchange), and have bumped me up to 900+ with no errors on the line. I was on ADSL2+ too

      Here are my stats now:

      ADSL Link Downstream Upstream
      Connection Speed 800 kbps 416 kbps
      Line Attenuation 63.5 db 31.5 db
      Noise Margin 7.4 db 14.0 db

      The guy I spoke to did mention that the BT Iplate can help increase performance if I have a lot of phone sockets in the house (I have the correct BT master socket), but with me being able to only receive around 1 meg anyway, it would probably only increase my speed by an additional few hundred kbps, if that even. Worth a thought though suppose

    11. #40
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      Re: Connection speed dropped.

      I used to have mine connected to an extended socket (1 out of 8) and when I switched to a new NTE5 socket (which practically contains an iplate) I got around 200-300kbps increase, so it might not be worth it.

     

     
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