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    Internet speed dropped by 1mb

    This is a discussion on Internet speed dropped by 1mb within the Sky Broadband help forums, part of the Sky Broadband help and support category; for the last 3 nights my speed has dropped by approx. 1 mb+, ill post my stats can someone please ...

    1. #1
      markm9's Avatar
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      Internet speed dropped by 1mb

      for the last 3 nights my speed has dropped by approx. 1 mb+, ill post my stats can someone please check to see if ive been capped, thanks for your help

      MAC Address 00:18:4D:F3:E9:97
      IP Address 90.216.108.62
      Network Type PPPoA
      IP Subnet Mask 255.255.255.255
      Gateway IP Address 87.87.252.177
      Domain Name Server 90.207.238.97
      90.207.238.99

      LAN Port
      MAC Address 00:18:4D:F3:E9:96
      IP Address 192.168.0.1
      DHCP On
      IP Subnet Mask 255.255.255.0

      Modem
      ADSL Firmware Version A2pB023b.d20e
      Modem Status Connected
      DownStream Connection Speed 2045 kbps
      UpStream Connection Speed 480 kbps
      VPI 0
      VCI 38


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    3. #2
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      Re: Internet speed dropped by 1mb

      On the router page, at the bottom of the screen click on the button that says connection details and post those this will show attenuation and noise margin.

    4. #3
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      Re: Internet speed dropped by 1mb

      sorry for wait, here are my stats you rquested;
      ADSL Link Downstream Upstream
      Connection Speed 2045 kbps 557 kbps
      Line Attenuation 60.0 db 37.1 db
      Noise Margin 6.6 db 10.0 db

    5. #4
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      Re: Internet speed dropped by 1mb

      It may be possible you have been moved to skys new SBBN network without your knowledge.

      My stable 2.2mb line was hacked down to 1.7mb and low ping back to a high 60+

      Get a mac and leave sky once and for all,myself personally am sick of spending hours of my life each month on the phone to sky trying to get something back i am paying for.

    6. #5
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      Re: Internet speed dropped by 1mb

      It looks like your line has been moved to ADSL2+ and is not able to handle it. First plug into your Test socket, link below and post your stats from there.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #6
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      Re: Internet speed dropped by 1mb

      here are my stats from test socket, ADSL Link Downstream Upstream
      Connection Speed 2043 kbps 554 kbps
      Line Attenuation 58.5 db 36.3 db
      Noise Margin 7.5 db 10.0 db
      sorry for delay been away

    8. #7
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      Re: Internet speed dropped by 1mb

      Quote Originally Posted by markm9 View Post
      here are my stats from test socket, ADSL Link Downstream Upstream
      Connection Speed 2043 kbps 554 kbps
      Line Attenuation 58.5 db 36.3 db
      Noise Margin 7.5 db 10.0 db
      sorry for delay been away
      It looks like DLM has ran on the line and obviously the profile changes don't work well on the line. From those stats, you're not going to push out more speed, but you'll need to contact sky and get the line reconfigured. Call sky and get through to the customer solutions team who can suspend DLM and configure your profile.

    9. #8
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      Re: Internet speed dropped by 1mb

      Thanks for that will ring asap

    10. #9
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      Re: Internet speed dropped by 1mb

      Im having similar issues, not a major problem surfing, but effecting my online gaming, here are the stats as its plugged in normally, will get test socket ones shortly

      ADSL Link Downstream Upstream
      Connection Speed 1874 kbps 796 kbps
      Line Attenuation 53 db 32 db
      Noise Margin 7 db 8 db

      Have been getting a semi reliable 3000kbps up til last weekend

      Thanks in advance

    11. #10
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      Re: Internet speed dropped by 1mb

      This is plugged straight into the test socket
      ADSL Link Downstream Upstream
      Connection Speed 1952 kbps 796 kbps
      Line Attenuation 54 db 32 db
      Noise Margin 7 db 9 db

     

     
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