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    Speed changed

    This is a discussion on Speed changed within the Sky Broadband help forums, part of the Sky Broadband help and support category; My upstream has changed to 606 from 416 and downstream gone from 4MB to 3MB and I am getting at ...

    1. #1
      kimc's Avatar
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      Speed changed

      My upstream has changed to 606 from 416 and downstream gone from 4MB to 3MB and I am getting at least one reboot of router every day. I got email from sky to say that BB line improvements are happening soon, but according to my sky, line testing is not currently in progress? Line attenuation has gone up to 55 from 54 and noise margin is less than it was.
      These are current stats:
      ADSL Link Downstream Upstream
      Connection Speed 3071 kbps 606 kbps
      Line Attenuation 55.0 db 31.1 db
      Noise Margin 6.4 db 13.0 db
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    3. #2
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      Re: Speed changed

      Had exactly the same problem with exactly the same speeds yesterday. Called Sky and they told me my line was only capable of 3.5Mbs despite me having received 4Mbs foraround 2/3 months previous. I pressed the issue and then Sky told me I had to do a quick test on the master socket to check the speeds and then call them back. When they turned out the same speeds as the socket I normally use they escalated my issue to the broadband team who make changes to your line speeds.

      The upshot of that conversation was that they immediately increased my speeds to 4.2Mbs and sorted me out with a new router because my old one was crashing when he was doing the tests.

      Sorted it all within half an hour. Worth calling them to get them to look into it.

    4. #3
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      Re: Speed changed

      Quote Originally Posted by kimc View Post
      My upstream has changed to 606 from 416 and downstream gone from 4MB to 3MB and I am getting at least one reboot of router every day. I got email from sky to say that BB line improvements are happening soon, but according to my sky, line testing is not currently in progress? Line attenuation has gone up to 55 from 54 and noise margin is less than it was.
      These are current stats:
      ADSL Link Downstream Upstream
      Connection Speed 3071 kbps 606 kbps
      Line Attenuation 55.0 db 31.1 db
      Noise Margin 6.4 db 13.0 db
      Have a look at 'LC80's thread here as I think my reply would be the same for your line also. You'll need to call sky as it looks like you're on DLM. As the poster above also said, you should have the line manually configured pretty quickly and DLM suspended.

    5. #4
      Terminal Illness's Avatar
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      Re: Speed changed

      So you got put back on to G.DMT after giving them a call?

      Sky moving me to ADSL2+ caused my speeds to drop from 5000kbs to 3000kbs.

    6. #5
      kimc's Avatar
      kimc is offline Sky User Member
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      Re: Speed changed

      Thanks for the replies guys, will try ringing and see what they say
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