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    Disconnecting 5+ times an hour

    This is a discussion on Disconnecting 5+ times an hour within the Sky Broadband help forums, part of the Sky Broadband help and support category; Post a set of stats from this morning if possible and then a set from the 9-10pm time period as ...

    1. #21
      PaulSky's Avatar
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      Re: Disconnecting 5+ times an hour

      Post a set of stats from this morning if possible and then a set from the 9-10pm time period as comparison.


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    3. #22
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      Re: Disconnecting 5+ times an hour

      Quote Originally Posted by Kurby View Post
      At around 9-10pm everyday this week I lose connection. The Internet light on the router goes orange and I have to manually reset the router (turn the plug off and back on) to get a connection. This happened all last year but only like once or twice a week. So far the router has been sync'ing at 5mb in the day. Around 9-10pm it will lose connection, when I put it back on I get around 3mb.

      Anyone know what could be causing this? I've tried my line and there's no noise that I can hear. I really don't want to go back to having 3mb download all the time
      Better still, download and run Routerstats Lite over a couple of days to see what exaclty is happening and if there really is a pattern.

      Internet Software

      It sounds like you're picking up some interference that's causing your noise margin to drop significantly. See ::. Kitz - REIN .:: for details.

    4. #23
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      Re: Disconnecting 5+ times an hour

      Ok now it's sync'ing at just under 6mb but the noise margin is really low.



      I'll post the stats when the router re-sync's in a hour or 2.

    5. #24
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      Re: Disconnecting 5+ times an hour

      Does the connection work correctly at that SNR of 1.7db.

    6. #25
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      Re: Disconnecting 5+ times an hour

      I'll post the stats when the router re-sync's in a hour or 2.
      Sky do appear to have uncapped your line. What you should do now is reboot your router every time the noise margin drops below 6dbs. If you continue doing that your router will eventually reach its best stable speed. This could be a good bit lower than you have now.
      What to remember is that the highest sync speed does not always give you the best download speed. With a very low noise margin your line will be generating faults. Each fault means data has to be retransmitted so the overall download speed will be lower.

      It is possible your line would be better on G.DMT, although DLM has been stopped, you are still on ADSL2+. It may be worth asking Sky if they will try your line on G.DMT, it may have been on that before DLM started.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #26
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      Re: Disconnecting 5+ times an hour

      Getting put back onto G.DMT would lower your attenuation and you would get a higher sync speed to what you have currently.

    8. #27
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      Re: Disconnecting 5+ times an hour

      My connection is working fine right now, the router hasn't re-sync'ed yet but I phone sky tomorrow and see if I can be put back on G.DMT, hopefully I won't get slower speeds on that.

    9. #28
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      Re: Disconnecting 5+ times an hour

      Router re-sync'ed 3 hours ago


    10. #29
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      Re: Disconnecting 5+ times an hour

      Looking at your stats it resynced 59 seconds before your stats were taken. Provided you do not reboot or it does not resync during a quiet time on the line, you should hold that speed. If your line is performing normally, your noise margin now will have risen by a couple of dbs.

      I doubt if you would sync at a higher speed than 6000 on G.DMT but your line may stay stable at a higher speed than it does on ADSL2+.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    11. #30
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      Re: Disconnecting 5+ times an hour

      I had to reset the router about 11 this morning. It's now sync'ing at 5800 kbps with a 7.6 db noise margin so I guess it is unstable on ADSL2+.

      Thanks I'll phone sky later

     

     
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