Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 1 of 2 12 LastLast
    Results 1 to 10 of 12

    Emailing Sky Broadband Tech?

    This is a discussion on Emailing Sky Broadband Tech? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hey, How do I email Sky Broadband Technical and also how long does it take for them to reply?...

    1. #1
      kpax88's Avatar
      kpax88 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max/Unlimited
      Router: Non Sky Router
      Sky TV: Sky+ HD
      Join Date
      Sep 2007
      Location
      Belfast
      Posts
      84
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Emailing Sky Broadband Tech?

      Hey,

      How do I email Sky Broadband Technical and also how long does it take for them to reply?


    2. Advertisement
    3. #2
      Andy17's Avatar
      Andy17 is offline Sky User Member
      Exchange: Woodhouse (SLWD)
      Broadband ISP: Sky Fiber Max
      Router: Sky Q Hub
      Sky TV: Sky+ HD
      Join Date
      Oct 2007
      Posts
      1,370
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Emailing Sky Broadband Tech?

      I use this email address to contact tech support, always works for me anyway.

      help@skycustomersupport.com

      A reply normally takes around 2 to 3 days depending on how busy they are.

      Or you can use the kana form in my sig.
      Last edited by Andy17; 24-08-09 at 03:26 PM.

    4. #3
      neilmcl's Avatar
      neilmcl is offline Sky User Member
      Exchange: Sherwood
      Broadband ISP: O2 Standard
      Router: Non Sky Router
      Sky TV: Sky+ HD
      Join Date
      Mar 2008
      Location
      Nottingham
      Posts
      990
      Thanks
      3
      Thanked 0 Times in 0 Posts

      Re: Emailing Sky Broadband Tech?

      I'd recommend using the Kana form.

      https://mysky.sky.com/portal/site/sk...contactus/kana

    5. #4
      kpax88's Avatar
      kpax88 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max/Unlimited
      Router: Non Sky Router
      Sky TV: Sky+ HD
      Join Date
      Sep 2007
      Location
      Belfast
      Posts
      84
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Emailing Sky Broadband Tech?

      I emailed through Kana and then I replied to their email for that... will they definitely reply after that?

    6. #5
      neilmcl's Avatar
      neilmcl is offline Sky User Member
      Exchange: Sherwood
      Broadband ISP: O2 Standard
      Router: Non Sky Router
      Sky TV: Sky+ HD
      Join Date
      Mar 2008
      Location
      Nottingham
      Posts
      990
      Thanks
      3
      Thanked 0 Times in 0 Posts

      Re: Emailing Sky Broadband Tech?

      No reason why they wouldn't.

    7. #6
      Andy17's Avatar
      Andy17 is offline Sky User Member
      Exchange: Woodhouse (SLWD)
      Broadband ISP: Sky Fiber Max
      Router: Sky Q Hub
      Sky TV: Sky+ HD
      Join Date
      Oct 2007
      Posts
      1,370
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Emailing Sky Broadband Tech?

      Quote Originally Posted by kpax88 View Post
      I emailed through Kana and then I replied to their email for that... will they definitely reply after that?
      It always works for me, I have done that every time and always get a reply again within 2 to 3 days depending how busy they are.

    8. #7
      Philco's Avatar
      Philco is offline Sky User Member
      Exchange: Sittingbourne
      Broadband ISP: Sky Max/Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Aug 2009
      Location
      Kent
      Posts
      26
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Emailing Sky Broadband Tech?

      hi there, on kana form there is no information on there to make a complaint, just information about yourself

    9. #8
      neilmcl's Avatar
      neilmcl is offline Sky User Member
      Exchange: Sherwood
      Broadband ISP: O2 Standard
      Router: Non Sky Router
      Sky TV: Sky+ HD
      Join Date
      Mar 2008
      Location
      Nottingham
      Posts
      990
      Thanks
      3
      Thanked 0 Times in 0 Posts

      Re: Emailing Sky Broadband Tech?

      Quote Originally Posted by Philco View Post
      hi there, on kana form there is no information on there to make a complaint, just information about yourself
      What browser are you using?

      If its IE8 and you get an https security warning prompt when you load the page choose No and you should then see an Enquiry Type drop down. Alternatively, to get rid of this prompt altogether go to Tools, Internet Options and under the Security tab, click on Custom Level and enable Display Mixed Content option.

    10. #9
      Philco's Avatar
      Philco is offline Sky User Member
      Exchange: Sittingbourne
      Broadband ISP: Sky Max/Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Aug 2009
      Location
      Kent
      Posts
      26
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Emailing Sky Broadband Tech?

      sorry found it.
      E-mailed this afternoon, got a reply a standard letter saying make sure your cabling is in correct order and make sure you have filtered master socket. wast of time, iam thinking of moving on from sky.

    11. #10
      kpax88's Avatar
      kpax88 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max/Unlimited
      Router: Non Sky Router
      Sky TV: Sky+ HD
      Join Date
      Sep 2007
      Location
      Belfast
      Posts
      84
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Emailing Sky Broadband Tech?

      Hey,

      I got a fast reply in 2 days! They changed my upload to 1024kbs... now only if they turned RADSL into SDSL I would be very happy

     

     
    Page 1 of 2 12 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION