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    Slow/Unresponsive Web Browsing

    This is a discussion on Slow/Unresponsive Web Browsing within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, Connected to the Unlimited 20 meg package, with the following statistics. ADSL Link Downstream Upstream Connection Speed 14333 kbps ...

    1. #1
      tinners's Avatar
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      Slow/Unresponsive Web Browsing

      Hi,

      Connected to the Unlimited 20 meg package, with the following statistics.

      ADSL Link Downstream Upstream
      Connection Speed 14333 kbps 1034 kbps
      Line Attenuation 21 db 10 db
      Noise Margin 12 db 7 db

      However, a lot of the time web pages take a long time to load and will sometimes time out. I looked at the Log on the router last night and it had disconnected and reconnected in the last few hours.

      Is this a problem with my line?

      Any ideas what i should do to troubleshoot?

      Thanks


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      Re: Slow/Unresponsive Web Browsing

      How long since you were activated? DLM could be in progress hence the disconnections.
      Last edited by neilmcl; 13-08-09 at 02:44 PM.

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      Re: Slow/Unresponsive Web Browsing

      DLM should be finished now. I was activated on the 29th July.

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      Re: Slow/Unresponsive Web Browsing

      Log on to MySky and check your details to see when it was complete.

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      Re: Slow/Unresponsive Web Browsing

      With your attenuation you should be getting much more. Plug into your Test socket and post your stats.

      That does not effect your download, which should be quite nippy. Are you using wireless? If so, this can be considerably slower than a wired connection. Try changing the channel on the router.

      If that does not help or you are using a wired connection, try the following -

      Click the DrTCP link below, take the Tweak Test and if it recommends anything download and run DrTCP to make the changes. There are special instructions if you are running Vista.

      Shut down all but one browser window, open a Command Prompt, type netstat /b This will show you all the connections you have running and where they are initiated from. If there are any you don't recognise, post them here.

      If these do not help. post back.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      Inssider 2/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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