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    Slow speed - 1st line refused to do anything

    This is a discussion on Slow speed - 1st line refused to do anything within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have been on the Mid (now Everyday) package since around May. The first DLM period came and went and ...

    1. #1
      billybud's Avatar
      billybud is offline Sky User Member
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      Broadband ISP: Sky Mid/Everyday
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      Slow speed - 1st line refused to do anything

      I have been on the Mid (now Everyday) package since around May. The first DLM period came and went and I was left with a sync of around 4.5 Mbps and a Noise Margin of around 7 or 8.

      A second DLM, for some reason, was carried out in July - this left me with the following stats :
      ADSL Link Downstream Upstream
      Connection Speed 2047 kbps 525 kbps
      Line Attenuation 55.5 db 34.8 db
      Noise Margin 19.1 db 10.0 db

      I am quite a distance from the exchange but with a noise margin of 19.1 I have plenty of scope and previously at 4.5 Mbps my connection was very stable.

      I rang 1st line support and they refused to help and just kept saying, "this is the stable speed set for your line, there is nothing we can do". I explained numerous times that I was stable at 4.5 but this made no difference.

      For reference I have made no changes to internal wiring and have done the usual master socket tests etc.

      How can I get some action out of the support teams on this ? Any help would be appreciated.

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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
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      Central Scotland
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      Re: Slow speed - 1st line refused to do anything

      Call them and tell them that you have made improvements to your wiring since the DLM was run and would like to be passed to CST to have your line reconfigured. Too many Tier 1 agents are taking the DLM results as gospel and refuse to do anything.

      If you still get no joy, try copying and pasting your stats into a KANA form and ask them to improve your speed.


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.

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