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    Broadband Problems

    This is a discussion on Broadband Problems within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi mmbecks, Yes, it's the same nexthop: cr1.wewlor.uk.easynet.net (82.108.11.42) It does seem to me that the network capacity is somehow ...

    1. #21
      nomisye's Avatar
      nomisye is offline Sky User Member
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      Re: Broadband Problems

      Hi mmbecks,
      Yes, it's the same nexthop:
      cr1.wewlor.uk.easynet.net (82.108.11.42)
      It does seem to me that the network capacity is somehow compromised.

      Last night, several attempts at downloading a software update timed out or hung.
      This morning my speed dropped from 1860 kbps to 92kbps in the space of an hour.

      (Re Isitme's post, I've checked all those points apart from the Windows-specific stuff [I'm on a Mac].)


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    3. #22
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      Re: Broadband Problems

      Hi,

      I think we have a breakthrough finally An engineer will be visiting the exchange tonight as we pinpointed the problem to one of Sky's switches after doing some ping tests etc... This should sort out our issues.

    4. #23
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      Thumbs up Re: Broadband Problems

      Thanks for the update and your persistence mmbecks7.
      Connection speeds here are still predictably unpredictable.
      I received another offer of help from UKonline support but I think I'll wait and see tomorrow.
      Fingers crossed!

    5. #24
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      Re: Broadband Problems

      I've just spoken to Sky again...They are still having issues and will have another engineer go down tonight...Apparently they are getting a lot of complaints now so this should be sorted out soon

    6. #25
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      nomisye is offline Sky User Member
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      Re: Broadband Problems

      Thanks. Friday's performance was dismal at times -- I tried repiying to your post earlier but couldn't even get this page up. The last hour or so seems to have been OK.
      UK Online confirmed that Sky people are attending to a problem in the area, so we're hoping this'll sort me out too.
      I'd be grateful if you'd let me know when Sky confirm they've fixed it (and you're back to normal).

     

     
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