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    Cannot access my 50webs websites

    This is a discussion on Cannot access my 50webs websites within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello I have websites hosted on 50webs free hosting server. For the past few days I am unable to access ...

    1. #1
      webbymaster's Avatar
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      Cannot access my 50webs websites

      Hello

      I have websites hosted on 50webs free hosting server. For the past few days I am unable to access any of my websites with 50webs. I have contacted 50webs and they have advised me to contact my ISP which is sky broadband.

      I did a traceroute with one of my 50webs websites and this is the result :-

      over a maximum of 30 hops:

      1 <1 ms <1 ms <1 ms www.routerlogin.com [192.168.0.1
      2 78 ms 77 ms 78 ms cr1.wmbly.uk.easynet.net [87.87.
      3 71 ms 72 ms 72 ms ip-87-87-155-193.easynet.co.uk [
      4 80 ms 80 ms 79 ms ip-89-200-130-7.ov.easynet.net [
      5 79 ms 79 ms 78 ms ip-89-200-130-6.ov.easynet.net [
      6 79 ms 79 ms 79 ms ge1-1-5.er3.bllon.uk.easynet.net

      7 * 115 ms * ge0-1.ar8.bllon.uk.easynet.net [
      8 * * * Request timed out.
      9 * * * Request timed out.
      10 * * * Request timed out.
      11 * * * Request timed out.
      12 * * * Request timed out.
      13 * * * Request timed out.
      14 * * * Request timed out.
      15 * * * Request timed out.
      16 * * * Request timed out.
      17 * * * Request timed out.
      18 * 238 ms 237 ms 50webs3.50webs.com [66.40.56.10]

      Trace complete.

      I know it is not a firewall problem or a problem with my 50webs account as I can log into my hosting control panel ok. It is just affecting ALL 50webs websites.

      All my other sites that I have hosted on other web servers work lightning fast.

      Here is a link to the 50webs forum and my post about the problem :-
      forum.50webs.com :: View topic - cannot log into FTP or Access any of my sites

      Thank you all in advance for your help and advice in advance.
      Webbyuk


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    3. #2
      Isitme's Avatar
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      Re: Cannot access my 50webs websites

      I get a very similar response, I know it does not help with your problem, but it confirms that it is definitely not your PC which is at fault.

      Tracing route to 50webs3.50webs.com [66.40.56.10]
      over a maximum of 30 hops:

      1 1 ms <1 ms <1 ms 192.168.0.1
      2 34 ms 30 ms 39 ms cr0.esban.uk.easynet.net [87.87.251.7]
      3 26 ms 26 ms 25 ms 87.87.131.97
      4 39 ms 40 ms 38 ms ip-89-200-130-5.ov.easynet.net [89.200.130.5]
      5 39 ms 38 ms 39 ms ip-89-200-130-4.ov.easynet.net [89.200.130.4]
      6 38 ms 40 ms 38 ms te1-0-0.er101.bllon.uk.easynet.net [87.86.72.47]
      7 40 ms 40 ms 40 ms ge0-1-6.er3.bllon.uk.easynet.net [87.86.69.226]
      8 61 ms 59 ms * ge0-1.ar8.bllon.uk.easynet.net [82.109.188.5]
      9 * * * Request timed out.
      10 * * * Request timed out.
      11 * * * Request timed out.
      12 * * * Request timed out.
      13 * * * Request timed out.
      14 * * * Request timed out.
      15 * * * Request timed out.
      16 * * * Request timed out.
      17 * * * Request timed out.
      18 * 206 ms 205 ms VLAN4.FMT6509-2.maxim.net [66.40.24.102]
      19 195 ms * 196 ms 50webs3.50webs.com [66.40.56.10]

      Trace complete.
      The last hop from Easynet to your servers seem to be the problem. Who is to blame

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
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      Re: Cannot access my 50webs websites

      I cannot access the website listed on the forums you linked to either, using Sky's DNS




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    5. #4
      webbymaster's Avatar
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      Re: Cannot access my 50webs websites

      Hi an Update.

      I have just come off the phone to sky broadband support. I was only on there for an hour and a half and had to phone back 3 times. Got passed from pillar to post. Its not our fault its easynet telephone easynet technical support, easynet technical support said why the hell have sky given you our number because it is not our problem it is sky broadbands problem. So I telephoned skybroadband again and asked them if I can email them my trace route to prove that it is not my computer and all sky broadband users cannot access any website hosted with 50webs.com (example my fishing site Fish and Tips, Coarse Fishing, Fly Fishing and much much more, catch that reel big fish. ) I bet that does not open if you are a sky broadband user. Also you can try any website that is hosted on the 50webs.com hosting company by a simple google search and you will find that they will not open. Example of a list of sites other than mine hosted on the 50webs.com hosting servers.
      .50webs.com - Google Search

      I bet non of those 50webs.com hosted sites open either if you are a sky broadband isp user.

      Sky has decided to denie all responsability for this problem and there solution was wait and see if it resolves itself.

      That is no help and that does not allow me to edit the 19 sites I have on my hosting account.

      To say I am a little frustraited and annoyed is a MASSIVE UNDERSTATEMENT!

      As you can see by the traceroute which sky broadband support will not do or will not allow me to send my tracerout to them tells you that sky is in many peoples opinion includind the web hosting company is at fault.

      Tracing route to 50webs.50webs.com [66.40.56.10]
      over a maximum of 30 hops:

      1 1 ms <1 ms <1 ms www.routerlogin.com [192.168.0.1]
      2 77 ms 105 ms 76 ms cr1.wmbly.uk.easynet.net [87.87.253.252]
      3 71 ms 72 ms 71 ms ip-87-87-155-193.easynet.co.uk [87.87.155.193]
      4 79 ms 77 ms 78 ms ip-89-200-130-5.ov.easynet.net [89.200.130.5]
      5 77 ms 77 ms 76 ms ip-89-200-130-4.ov.easynet.net [89.200.130.4]
      6 79 ms 78 ms 78 ms te1-0-0.er101.bllon.uk.easynet.net [87.86.72.47]

      7 79 ms 79 ms 78 ms ge1-1-5.er3.bllon.uk.easynet.net [87.86.69.153]

      8 79 ms 79 ms 78 ms ge0-1.ar8.bllon.uk.easynet.net [82.109.188.5]
      9 * * * Request timed out.
      10 * * * Request timed out.
      11 * * * Request timed out.
      12 * * * Request timed out.
      13 * * * Request timed out.
      14 * * * Request timed out.
      15 * * * Request timed out.
      16 * * * Request timed out.
      17 * * * Request timed out.
      18 * * * Request timed out.
      19 * 224 ms 224 ms 50webs3.50webs.com [66.40.56.10]

      Trace complete.

      This is a trace route that I have Just done and as you can see it is the same.

      All other sites work great. It is just 50webs.com and everyone who is on sky is having the same problem as me. Sky say thay cannot do anything it is easynet, easynet say it is sky and 50webs say it is your ISP Sky. So what the heck do I do now???????

      I am

      Thanks sorry about the rant.
      Webbymaster

      Edit:-

      I would like to add that sky broadband in my opinion offer a excerlent package for the monthly price and I have had no complaints what so ever. It is a sad shame that the support in matters like this one is so bad.
      Last edited by webbymaster; 05-08-09 at 01:26 AM. Reason: Not so angry now :)

    6. #5
      Isitme's Avatar
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      Re: Cannot access my 50webs websites

      I can open the site linked above as shown in the attachment. Using OpenDNS servers. I don't have any problem accessing the sites in Google either!
      Attached Thumbnails Attached Thumbnails Cannot access my 50webs websites-capture2.jpg  

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #6
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      Re: Cannot access my 50webs websites

      and me, using OpenDNS...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    8. #7
      Isitme's Avatar
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      Re: Cannot access my 50webs websites

      Just done another Tracert -

      C:\Windows\system32>tracert 66.40.56.10

      Tracing route to 50webs3.50webs.com [66.40.56.10]
      over a maximum of 30 hops:

      1 <1 ms <1 ms <1 ms 192.168.0.1
      2 31 ms 48 ms 28 ms cr0.esban.uk.easynet.net [87.87.251.7]
      3 23 ms 25 ms 23 ms 87.87.131.97
      4 39 ms 38 ms 36 ms ip-89-200-130-5.ov.easynet.net [89.200.130.5]
      5 37 ms 36 ms 38 ms ip-89-200-130-4.ov.easynet.net [89.200.130.4]
      6 38 ms 38 ms 40 ms te1-0-0.er101.bllon.uk.easynet.net [87.86.72.47]

      7 38 ms 38 ms 38 ms ge0-1-5.er3.bllon.uk.easynet.net [87.86.69.157]

      8 68 ms 207 ms 207 ms ge0-1.ar8.bllon.uk.easynet.net [82.109.188.5]
      9 40 ms 40 ms 39 ms px0.bllon.uk.easynet.net [212.134.155.194]
      10 123 ms 208 ms 210 ms ge0-0-3.ar8.bllon.uk.easynet.net [212.134.155.20
      9]
      11 39 ms 40 ms 39 ms ge-4-1-0.ar3.LON2.gblx.net [208.51.142.129]
      12 40 ms 40 ms 41 ms te2-1-10G.ar7.LON3.gblx.net [67.16.133.130]
      13 39 ms 40 ms 38 ms xe-0-0-0-0.lon10.ip4.tinet.net [213.200.77.233]

      14 183 ms 183 ms 183 ms xe-9-1-0.sjc10.ip4.tinet.net [89.149.184.53]
      15 186 ms 186 ms 187 ms peer1-gw.ip4.tinet.net [77.67.70.202]
      16 186 ms 187 ms 188 ms 10ge.ten1-1.sj-mkp2-dis-1.peer1.net [216.187.89.
      101]
      17 186 ms 187 ms 187 ms 216.187.88.174
      18 187 ms 187 ms 187 ms VLAN4.FMT6509-2.maxim.net [66.40.24.102]
      19 176 ms 176 ms 178 ms 50webs3.50webs.com [66.40.56.10]

      Trace complete.
      Looks like the problem may be fixed.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
      webbymaster's Avatar
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      Re: Cannot access my 50webs websites

      Its Fixed

      Thank You Sky

      Webbymaster

    10. #9
      IWasNotTheEnemy's Avatar
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      Re: Cannot access my 50webs websites

      don't think Sky did anything...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    11. #10
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      Re: Cannot access my 50webs websites

      It looks like there was a problem between the northern servers and the main London ones. This would be an Easynet fix, Sky would have little to do with it, except report the problem.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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