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    New Sky MSANs

    This is a discussion on New Sky MSANs within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by Isitme You can opt out of being transferred, you should have received this information in a letter ...

    1. #11
      speedyrite's Avatar
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      Re: New Sky MSANs

      Quote Originally Posted by Isitme View Post
      You can opt out of being transferred, you should have received this information in a letter from Sky. Possibly included with the Sky Rags, sorry Mags, which hardly anyone reads. You will have to do it soon as when you are connected you are assumed to have agreed.
      Wasn't yesterday (1st August) the cut-off date for customers wishing to opt out of the move to the new network?
      ++ speedyrite ... powered by Sky Broadband since 2007 ++


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    3. #12
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      Re: New Sky MSANs

      Quote Originally Posted by Isitme View Post
      You can opt out of being transferred, you should have received this information in a letter from Sky. Possibly included with the Sky Rags, sorry Mags, which hardly anyone reads. You will have to do it soon as when you are connected you are assumed to have agreed.
      I'll have to check everything when i get home from work this morning but i don't recall seeing a letter with regarding this network switching.
      If I can't find this letter who/what would be the best department to ring at Sky to try to get myself out of this network switchover ?

      Update:
      Did a quick search on google and came up with this http://mysky.sky.com/portal/site/skycom/mysky/nvnoptout
      and opted out online.
      Guess it only makes sense to opt out if like me your using a non-sky router which syncs better with the globespan DSLAM.
      Users with the Broadcom based DG834gt or Sagem should get a pleasant surprise when and if they get moved over.
      Last edited by slickric21; 02-08-09 at 10:58 AM. Reason: UPDATE

    4. #13
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      Re: New Sky MSANs

      Guess it only makes sense to opt out if like me your using a non-sky router which syncs better with the globespan DSLAM.
      The biggest worry for most is that it will be very difficult to switch ISPs if you are put on Sky's network.

      When I log in to the 'New Network' I get -
      We are not transferring your service, therefore you do not need to opt out.
      We are only transferring customers with Sky Talk Calls, Sky Talk Line Rental and Sky Broadband to our new network. We don't think you take all of these services from us, so you don't need to opt out from the network transfer as this doesn't apply to you. If you think this is incorrect or you want more information please call 08442 410 515 and we'll be pleased to help.
      I have Sky Talk Calls and of course Broadband, so that confirms that Rental is the crucial service.

      TomD


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    5. #14
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      Re: New Sky MSANs

      Yes good points.

      I have rental so it asked me did I want to opt out of the new network.
      Chose yes and had to give a written statement explaining why and tick a box.
      In my statement I listed the reasons as being worried about the impliactoins if I ever wanted to change ISP or phone provider.

      Then received confimation I won't be joining the new "voice and broadband network" it called it.

    6. #15
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      Re: New Sky MSANs

      Quote Originally Posted by slickric21 View Post
      Then received confimation I won't be joining the new "voice and broadband network" it called it.
      How did you receive the confirmation? I can't remember receiving anything after opting out.

    7. #16
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      Re: New Sky MSANs

      Quote Originally Posted by neilmcl View Post
      How did you receive the confirmation? I can't remember receiving anything after opting out.
      It was at the end of the online form I linked to a few posts up.
      Once i'd checked the box to opt out and stated my reason(s) I had to click submit and then the confirmation screen showed up, with words to the effect of what I posted.

    8. #17
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      Re: New Sky MSANs

      Oh OK, I was thinking you received something at a later time, through the post for example, confirming that you opted out.

     

     
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