Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 7 of 7

    Connection Going Slow & Streaming Issues

    This is a discussion on Connection Going Slow & Streaming Issues within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello everyone, recently I’ve been having some trouble with my Sky Broadband Max connection and I hope you can help ...

    1. #1
      Miki's Avatar
      Miki is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Apr 2007
      Posts
      6
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Unhappy Connection Going Slow & Streaming Issues

      Hello everyone, recently I’ve been having some trouble with my Sky Broadband Max connection and I hope you can help me (because Sky sure can’t - 6+ hours on the phone this week and this issue still isn’t resolved).

      So let me start off by saying that my Sky Broadband connection has been ok for quite a while now. No real issues, websites going fast. I was happy. Lately though, I’m having issues with streaming services (e.g. webcam viewing, chatrooms) constantly disconnecting and reconnecting. That’s not all though, at night my connection gets so slow that it’s unbelievable.

      My line syncs at 3072kbps down and 800kbps up. During the day I can download files at (give or take a little either way) 300kb/s and upload on average 40 to 70 kb/s.

      At night... things get a whole lot more grim. Let me show you a speedtest I did just a few minutes ago...


      These issues have only started within the last week at most. No changes have been made to my setup. Let me tell you what diagnostics I’ve gone through with Sky;

      - Firewall & antivirus rules.
      - Connecting through WiFi then LAN.
      - Checking sync speeds.
      - Having my line profile altered from ADSL2+ to G.DMT.
      - Checking the open connections on both my Mac and Windows computers.
      - Using different routers (Sky v1 white Netgear, Sky v2 black Sagem).
      - Connecting the router to the test socket.
      - Making sure the router is in the master socket.
      - Making sure my routers are up to date.
      - Swapping all the ADSL filters in my house.
      - And there are probably more I can add to this list, but can’t quite remember.

      I’m so frustrated with this, Sky keep saying they can’t do anything but all I know is these problems weren’t there a week ago. Nothing has changed on my end and I’m convinced they’ve fu**ed something up.

      Really, any help would be appreciated. Anything to alleviate this absolutely rotten problem.

      P.S. My router stats are as follows:

      ADSL Line---------------------Downstream----------------Upstream
      Connection Speed-----------3072 kbps-------------------800 kbps
      Line Attenuation--------------62.0 db-----------------------31.5 db
      Noise Margin------------------7.4 db------------------------7.0 db

      Thank you in advance,
      From Michael.
      Last edited by Miki; 27-07-09 at 12:55 AM. Reason: Added dashes to make my stats easier to read.


    2. Advertisement
    3. #2
      neilmcl's Avatar
      neilmcl is offline Sky User Member
      Exchange: Sherwood
      Broadband ISP: O2 Standard
      Router: Non Sky Router
      Sky TV: Sky+ HD
      Join Date
      Mar 2008
      Location
      Nottingham
      Posts
      990
      Thanks
      3
      Thanked 0 Times in 0 Posts

      Re: Connection Going Slow & Streaming Issues

      Have you tried a different speed tester, the one on this site for example?

    4. #3
      Miki's Avatar
      Miki is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Apr 2007
      Posts
      6
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Connection Going Slow & Streaming Issues

      Thank you for your reply, neilmcl.

      Yes I have tried the speed tester on this website and also Speed.io but much to my embarrassment and joy, my connection appears to be going ok again now! I have no doubt in my mind though that this problem will reoccur and I will speed test on the different sites and show my screenshots here if you wish.

    5. #4
      steve16751's Avatar
      steve16751 is offline Sky User Member
      Exchange: newas
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V2 DG934G
      Sky TV: Sky+ HD
      Join Date
      Apr 2008
      Location
      washington
      Posts
      2,867
      Thanks
      1
      Thanked 25 Times in 25 Posts

      Re: Connection Going Slow & Streaming Issues

      Miki
      Try Sky User - Broadband Speed Tester then thinkbroadband :: Broadband Speed Test then speed.io - Internet DSL Speedtest all very good then copy all the results to your next post
      What you need to do is post your router stats

    6. #5
      Miki's Avatar
      Miki is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Apr 2007
      Posts
      6
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Connection Going Slow & Streaming Issues

      Thanks for your reply as well, Steve16751.

      My connection is still going ok at the moment (rather unfortunate that the only night I need it to go slow so that I can post some stats, it speeds up mysteriously).

      Iím off here for now anyways. If it goes slow again tomorrow, Iíll bump this thread with the speed test results.


      And also I believe I posed my router stats at the end of my original post. Unless you are talking about some other stats that I have failed to include - please clarify on this.

    7. #6
      LooieENG's Avatar
      LooieENG is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+HD box
      Join Date
      Dec 2007
      Posts
      137
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Connection Going Slow & Streaming Issues

      Same is happening with me.

      Go here (you'll need to log in)

      http://mysky.sky.com/portal/site/sky...adbandservices

      Does it say "Line testing is currently in progress."?

      If it does, it means they're testing your line to see if you'll benefit from the recent speed increases, and it's probably affecting speeds/latency.

    8. #7
      steve16751's Avatar
      steve16751 is offline Sky User Member
      Exchange: newas
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V2 DG934G
      Sky TV: Sky+ HD
      Join Date
      Apr 2008
      Location
      washington
      Posts
      2,867
      Thanks
      1
      Thanked 25 Times in 25 Posts

      Re: Connection Going Slow & Streaming Issues

      Miki
      Hi Michael My mistake Are you getting the router stats from your master socket if not can you. hope it stays good you never know Sky could have fixed it

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2014. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION