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    Slow Speeds Since Something Happened At the Exchange...???

    This is a discussion on Slow Speeds Since Something Happened At the Exchange...??? within the Sky Broadband help forums, part of the Sky Broadband help and support category; I phoned up Sky the other day asking why my Broadband was not working, and apparently something was happening at ...

    1. #1
      FuSioNz's Avatar
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      Question Slow Speeds Since Something Happened At the Exchange...???

      I phoned up Sky the other day asking why my Broadband was not working, and apparently something was happening at the exchange, although I couldn't make out what. Since then, my Broadband is back up but with appauling download speeds - why? Was previously getting 4.5MB from an 8MB package but after running a speed test am only receiving around 400Kbps. What's going on?


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    3. #2
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      Re: Slow Speeds Since Something Happened At the Exchange...???

      Post your router stats

    4. #3
      FuSioNz's Avatar
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      Re: Slow Speeds Since Something Happened At the Exchange...???

      Like what? Sorry I'm sorta a noob to this kinda thing.

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      Re: Slow Speeds Since Something Happened At the Exchange...???

      download, upload speeds and SNR/ attenuation from router settings page. Sky router stats link over there <<<< may help

    6. #5
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      Re: Slow Speeds Since Something Happened At the Exchange...???

      Log into the router, 192.168.0.1

      user - admin
      pass - sky

      go down the page and click detailed stats button, copy and paste here.

    7. #6
      FuSioNz's Avatar
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      Re: Slow Speeds Since Something Happened At the Exchange...???

      There was no visible 'Detailed stats button', but I took a screenshot, will post in 1 min.
      Edit: Clicked 'Show Statistics' here's what it said:
      DSL Link ------------ Downstream ----- Upstream
      Connection Speed 1546 kbps 606 kbps
      Line Attenuation 46 db 28 db
      Noise Margin 13 db 12 db
      I'll take another speed test in a minute...

    8. #7
      FuSioNz's Avatar
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      Re: Slow Speeds Since Something Happened At the Exchange...???

      I have no idea what is important to post and what is not, so I've posted another couple stats below:
      VPI - 0
      VCI - 38
      ADSL Firmware Version - 7.03.01.66
      Firmware Version - V2.02.44

    9. #8
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      Re: Slow Speeds Since Something Happened At the Exchange...???

      Your line is capped, although I also think you have some noise on there.

      Do you have a test socket (see sig for details), if you do you need to post the stats when plugged into there.

      You should be able to get 6-7mb once the noise is sorted.

    10. #9
      FuSioNz's Avatar
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      Re: Slow Speeds Since Something Happened At the Exchange...???

      Oddly after taking another speedtest my DL speed is 424kbps but my UL speed is 479kbps...?

    11. #10
      FuSioNz's Avatar
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      Re: Slow Speeds Since Something Happened At the Exchange...???

      I'll try what is posted in your sig in about an hour. Firstly I'm gonna disconnect the Phone and both Sky Boxes and then try, then I'll try with Sky's old, white router. Then I'll eat LoL.

     

     
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