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    Impressive telephone support times

    This is a discussion on Impressive telephone support times within the Sky Broadband help forums, part of the Sky Broadband help and support category; Called this morning as my BB is down [1]. Usual 15 mins or so with L1 support in India before ...

    1. #1
      GRM's Avatar
      GRM
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      Impressive telephone support times

      Called this morning as my BB is down [1]. Usual 15 mins or so with L1 support in India before I get a ticket number and get put through to the next level. Advised the wait time is 10 to 15 minutes.

      103 minutes later I'm still on hold.




      [1] Got home around 1.00am this morning to find no connection. Rebooted the router and it's managed to stay synced for less than 6 hours of the last 13.

      Sat, 2000-01-01 00:00:35 - Administrator login successful - IP:172.24.0.6
      Fri, 1999-12-31 23:59:59 - Router start up
      Sat, 2000-01-01 00:28:33 - Initialize LCP.
      Sat, 2000-01-01 00:28:33 - LCP is allowed to come up.
      Sat, 2000-01-01 00:28:39 - CHAP authentication success
      Sat, 2000-01-01 00:28:45 - Send out NTP request to 90.207.238.105
      Sat, 2009-07-25 01:55:04 - Receive NTP Reply from 90.207.238.105
      Sat, 2009-07-25 01:56:02 - <DDNS>Update OK: good
      Sat, 2009-07-25 02:01:58 - LCP down.
      Sat, 2009-07-25 04:00:48 - Initialize LCP.
      Sat, 2009-07-25 04:00:49 - LCP is allowed to come up.
      Sat, 2009-07-25 04:00:55 - CHAP authentication success
      Sat, 2009-07-25 04:00:59 - <DDNS>Update OK: good
      Sat, 2009-07-25 07:43:25 - LCP down.
      Sat, 2009-07-25 08:19:45 - Initialize LCP.
      Sat, 2009-07-25 08:19:45 - LCP is allowed to come up.
      Sat, 2009-07-25 08:19:51 - CHAP authentication success
      Sat, 2009-07-25 08:19:55 - <DDNS>Update OK: good
      Sat, 2009-07-25 11:13:51 - LCP down.
      Sat, 2009-07-25 11:58:48 - Administrator login successful - IP:172.24.0.6


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    3. #2
      narl's Avatar
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      Re: Impressive telephone support times

      FYI There isnt any telephone support in india.

      You are best to ring SKY at 8am. Also as long as you have your ticket number you will be able to get through to CST. There isnt anything anybody can do about the call waiting times.

    4. #3
      GRM's Avatar
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      Re: Impressive telephone support times

      Oh, he did he a very good impression of a standard Indian/Mid-Atlantic accent in that case.

      Thanks for the advice. Finally got through this afternoon and they've raised a fault with BT.

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      Re: Impressive telephone support times

      that'd be Manila...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

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      Re: Impressive telephone support times

      Aye Lipa etc probably, last night was quiet, we were going straight into CST after 9 most of the time.

     

     

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