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    Really Slow Downloads

    This is a discussion on Really Slow Downloads within the Sky Broadband help forums, part of the Sky Broadband help and support category; Evening All, Im on Sky Connect and have a limit of 4Meg and my connection has been quite fast and ...

    1. #1
      KissMyFace's Avatar
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      Really Slow Downloads

      Evening All,

      Im on Sky Connect and have a limit of 4Meg and my connection has been quite fast and overall, spot on. However, just recently, i have started expieriencing really slow downloads. For example, i downloaded the new version of AVG Antivirus recently and what would have took usually 3 - 6 mins to download, took 1 Hour!

      Loading webpages, online gaming, updates, are all as quick as ever, its just downloading programs. Any ideas anyone?

      cheers.


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    3. #2
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      Re: Really Slow Downloads

      Two words "Traffic Shape " . You may want to check out the various posts regarding this subject.

    4. #3
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      Re: Really Slow Downloads

      Thanks, but i have no idea what that is lol, can u point me in the right direction of those posts and ill take a read, cheers

    5. #4
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      Re: Really Slow Downloads

      Hi there is a quite a few thread about connect Customers having really slow speeds the connect package is over subscribed so a lot are getting throttled
      The extra info
      Sky.com - Sky Products>Broadband>Terms and Conditions
      SKY BROADBAND CONNECT TRAFFIC MANAGEMENT POLICY

      In addition to the monthly Usage Cap, this Traffic Management Policy applies to you if you take Sky Broadband Connect.
      Excessive use during peak time

      We will monitor your Sky Broadband usage during peak times from 5pm to 12am each day. This is when the majority of customers use the network and when speeds could be affected by the excessive usage of a minority. If we consider that your usage is excessive during peak times we may slow down your connection for the rest of the day so that it has less affect on others. Only a very small number of customers will be affected by this (less than 2%). If you are affected, we will only slow down the speed you can get during peak times for applications which use a lot of bandwidth (for example, streaming, peer-to-peer and newsgroups) and which have a negative effect on other customers. You will still be able to use Sky Broadband to do other things normally such as browsing, email, instant messaging and VOIP. There are no restrictions in place outside of peak times.

      Traffic management of our Network

      To ensure we provide a sustainable quality broadband service to our customers, we continuously monitor and efficiently manage the Sky Network as a whole. To do this, during peak times (from 5pm to 12am each day), we may slow down the speed that all Sky Broadband Connect customers can get on certain applications which we consider use up a lot of bandwidth (for example peer-to-peer and newsgroups) and which have a negative affect on other customers There are no restrictions in place for applications such as browsing, email, streaming, instant messaging and VOIP during peak times. We do not put restrictions on our network outside of peak times.
      you can read all from the link
      Sky.com - Sky Products>Broadband>Terms and Conditions

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      Re: Really Slow Downloads

      much appreciated steve, cheers. BTW, does that mean after 12am, it will be back to normal from 12am onwards?

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      Re: Really Slow Downloads

      Where it says less than 2% it is a lot more thats why the 3 threads
      The first thread started 07-01-09, 07:42 PM 1,455 posts 35,333 views the problem really started about October it was getting to big
      so it was decided to start another thread which Gazz380 did
      then Saturday moved a lot of my posts so I could carry on doing tests
      Thats the connect package

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      Re: Really Slow Downloads

      The big figure is the 1,455 posts...not that many in the grand scheme of things - baring in mind probably half are yours Steve!!!

      Yeah, Connect isn't as good as it could be but if you only need to browse and can schedule any downloads for off peak there's nothing wrong with Connect...

      If, however, you want to game then by all means leave...
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    9. #8
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      Re: Really Slow Downloads

      KissMyFace
      Hi After midnight for some mines after 1am then through the night normal but through the day sometimes can be very slow especially afternoons


      Hi IANTE I had a look at how many post I had put on Sky Connect Broadband - Are you being slowed down? steve16751 posts 279 yourself IAmNotTheEnemy posts 179 strange not that many really

    10. #9
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      Re: Really Slow Downloads

      Downloaded a few programs the next day and everything was back to normal. Guess ill just have to do my downloading during the early morning or night. Funny how it doesnt affect anything else though, even gaming on my 360!

    11. #10
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      Re: Really Slow Downloads

      Quote Originally Posted by IAmNotTheEnemy View Post
      The big figure is the 1,455 posts...not that many in the grand scheme of things - baring in mind probably half are yours Steve!!!

      Yeah, Connect isn't as good as it could be but if you only need to browse and can schedule any downloads for off peak there's nothing wrong with Connect...

      If, however, you want to game then by all means leave...
      Thats the thing, Gaming has been absolutly spot on since i subscribed to Connect! Infact everything has went smoothly for a few months, just last night when i noticed the extremley slow downloads.

     

     
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