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    Speed Dropped - Is sky capping me??

    This is a discussion on Speed Dropped - Is sky capping me?? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all, I have been with sky for 9 months now and have noticed that my speed has dropped by ...

    1. #1
      dbarnett2282's Avatar
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      Speed Dropped - Is sky capping me??

      Hi all,
      I have been with sky for 9 months now and have noticed that my speed has dropped by half in the last few weeks. I was told by sky when i join that my line was able to support upto 1.5mb, the first few weeks i was getting around 1408kbps downstream and 510kbps upstream. After it all settled down and was getting 1210kbps downstream and 485kbps upstream which i was pleased with as my last isp i was only getting 510kbps downstream.
      I've attached my stats from my sky router, nothing was been changed in my setup and i live appox 3 miles from the exchange. If you guys can shed any light and would be great.
      Attached Files Attached Files


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    3. #2
      IWasNotTheEnemy's Avatar
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      Re: Speed Dropped - Is sky capping me??

      you're on a long line (likely to be 5km at least), and on adsl2+ so best move to the test socket and see what happens...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
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      Re: Speed Dropped - Is sky capping me??

      Hi, thanks for replying. The stats are from my test socket, theres isnt much difference between the two sockets only 10-15kbps give or take.

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      Re: Speed Dropped - Is sky capping me??

      then it might be adsl2+ being the issue or a line fault but at present you'll never see over 1Mbps...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    6. #5
      dbarnett2282's Avatar
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      Re: Speed Dropped - Is sky capping me??

      I would be happy if a got 1mb, but i'm only getting half a mb now. I was getting 1mb for almost 8 months until the last few weeks. I play online alot and now it always freezes and drops out during the game, it ever did before. My neighbours are getting just over 1mb which makes me think i'm being capped.

    7. #6
      dbarnett2282's Avatar
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      Re: Speed Dropped - Is sky capping me??

      Email Sky to see why i have only got 475kbps, got i email next day saying that they have increased the speed to 1.2mb simple as that. No more drop-outs while playing online.

    8. #7
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      Re: Speed Dropped - Is sky capping me??

      hi, i have the same problem, my speed started off fine, stoppping at about 300 kilobytes per second on the mid package which i was happy with. Then a while back it dropped to almost half that over night, now being unable to go over 169 kilobytes per second. So could i ask what you said in that email, what information you gave, and the address you sent it to? Because i would be very happy to get the old speed back.

    9. #8
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      Re: Speed Dropped - Is sky capping me??

      is there anyone who can help, other than the OP. Just an email address would help.

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      Re: Speed Dropped - Is sky capping me??

      Quote Originally Posted by Murdocr View Post
      is there anyone who can help, other than the OP. Just an email address would help.
      This is the email address i use when i want any speed increases, everything i have ask has been done, can take a few days for a reply.

      help@skycustomersupport.com

    11. #10
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      Re: Speed Dropped - Is sky capping me??

      thank you very much for your reply andy, i will give it a try. What information should i supply in the email?

     

     
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