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    Sky BB Mid speeds

    This is a discussion on Sky BB Mid speeds within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello, first post on here. I have searched for an answer and couldnt find anything but sorry if it has ...

    1. #1
      conk2003's Avatar
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      Sky BB Mid speeds

      Hello, first post on here. I have searched for an answer and couldnt find anything but sorry if it has already been answered somehwere before.

      I am on the Mid package and my speed in the router stats page is 4096 kbps and the noise margin is 12.0db. Shouldnt this be around 6.0db? Because the noise margin is higher than that does this mean my line could support a higher speed? I have tried rebooting the router as i heard it should renogatiate a better speed when it reconnects but it is always the same. If i ring Sky is there a chance they could up the speed or is there anything I can do?

      Many thanks for your help.

      ADSL Link Downstream Upstream
      Connection Speed 4096 kbps 412 kbps
      Line Attenuation 53.5 db 35.2 db
      Noise Margin 12.1 db 15.5 db


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    3. #2
      IWasNotTheEnemy's Avatar
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      Re: Sky BB Mid speeds

      when did you go live? Mid/Everyday starts at 3072/256 and increases over the first 7-10 days...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
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      Re: Sky BB Mid speeds

      Longer than a year ago. The speeds have always been the same, I just wondered if they could go higher.

    5. #4
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      Re: Sky BB Mid speeds

      yes they can, assuming you've not upgraded at all recently either then you could see about 6Mbps with a good line...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    6. #5
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      Re: Sky BB Mid speeds

      Thanks for that IAmNotTheEnemy. Is there anything I have to ask for specifically or just ask them to increase my speed? Many thanks.

    7. #6
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      Re: Sky BB Mid speeds

      Just ask them that you want your speed increased.

    8. #7
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      Re: Sky BB Mid speeds

      Quote Originally Posted by Andy17 View Post
      Just ask them that you want your speed increased.
      takes a bit more than that!! you need to go through Tier 1 and go through their TS to get to CST - then they can increase your speeds...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    9. #8
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      Re: Sky BB Mid speeds

      Quote Originally Posted by IAmNotTheEnemy View Post
      takes a bit more than that!! you need to go through Tier 1 and go through their TS to get to CST - then they can increase your speeds...
      when i wanted my speed increased i just emailed them, to get the speed increased.

    10. #9
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      Re: Sky BB Mid speeds

      emails go to tier 1, they create a ticket for CST, speed goes up...only thing you're risking is no one picking the ticket up and you get capped further!!
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    11. #10
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      Re: Sky BB Mid speeds

      Hello. Just spoken to Sky customer services and they say may line should only go up to 1.5mbps and as I am getting alot more than that they cant increase it. They wouldnt put me through to teir 2 and no matter what I say they wasnt having any of it. Is there any way to get straight to teir 2 or any other way of getting a speed increase? Thanks.

     

     
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