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    (another) slow connection thread. 0.24mb download!

    This is a discussion on (another) slow connection thread. 0.24mb download! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, New here but I've been with sky for nearly a year and my connection has plummeted in the last ...

    1. #1
      MagicThighs's Avatar
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      (another) slow connection thread. 0.24mb download!

      Hi,

      New here but I've been with sky for nearly a year and my connection has plummeted in the last week. Not sure what my exchange is (im in wimbledon if that tells you anything) but i'm on the mid package and my IP is 90.204.222.*** I checked my stats on speednet and they were:



      It's been this bad at all times of day and it's almost impossible to stream videos / open multiple pages / check passworded sites.

      I've tried contacting sky but the email service isn't working, so any help would be appreciated, but im technologically clueless so you'll have to dumb it down...

      ...alot

      Thanks for the help


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    3. #2
      steve16751's Avatar
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      Re: (another) slow connection thread. 0.24mb download!

      MagicThighs
      Hi first the Wimbledon exchange is LSWIM. Now you need to show your stat from the router follow the link and place the stats on this thread
      the stats will give information on your router and connections also it is best to do tests from Sky User - Broadband Speed Tester

    4. #3
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      Re: (another) slow connection thread. 0.24mb download!

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 687546 951822 0 380 2844 99:08:15
      LAN 100M/Full 147479 73773 0 499 13 99:09:24
      WLAN 11M/54M 819296 626170 0 2397 383 99:09:12
      ADSL Link Downstream Upstream
      Connection Speed 288 kbps 384 kbps
      Line Attenuation 52 db 31 db
      Noise Margin 8 db 13 db

      Is that the stuff you were looking for? Wasn't too sure how to paste it in, hope it makes sense to you more than it does to me.

      Also, i already tried the sky users speed test with similar but slightly worse results (about 168kbps download speed at the moment)

    5. #4
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      Re: (another) slow connection thread. 0.24mb download!

      MagicThighs
      Hi that is exactly what is needed. Heres another read for you
      Rather than give you some wrong information in the morning someone will be able to give you useful information.Be able to read your stats and help solve your problem

    6. #5
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      Re: (another) slow connection thread. 0.24mb download!

      Quote Originally Posted by MagicThighs View Post
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 687546 951822 0 380 2844 99:08:15
      LAN 100M/Full 147479 73773 0 499 13 99:09:24
      WLAN 11M/54M 819296 626170 0 2397 383 99:09:12
      ADSL Link Downstream Upstream
      Connection Speed 288 kbps 384 kbps
      Line Attenuation 52 db 31 db
      Noise Margin 8 db 13 db

      Is that the stuff you were looking for? Wasn't too sure how to paste it in, hope it makes sense to you more than it does to me.

      Also, i already tried the sky users speed test with similar but slightly worse results (about 168kbps download speed at the moment)
      Looking at the speed and NM I think its safe to say its a line fault. Had to you been capped at a speed as low as 288 you would see a significant rise in the NM.

      It could also be DLM running on your line which has capped you at 288.

      Could you please post some more stats from the test socket?

      How to test your ADSL in the Master Socket


    7. #6
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      Re: (another) slow connection thread. 0.24mb download!

      Tried the ADSL test thing and plugged directly into the engineers socket, and these were the results:

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 10217 10403 0 4312 2145 00:06:25
      LAN 100M/Full 279 0 0 70 0 00:15:37
      WLAN 11M/54M 15738 14000 0 7382 2277 00:15:25
      ADSL Link Downstream Upstream
      Connection Speed 160 kbps 384 kbps
      Line Attenuation 53 db 31 db
      Noise Margin 8 db 14 db

      As you can see, the results are pretty much the same. I've also installed all new drivers and done a complete system clear up so I'm 100% certain its nothing to do with my computer. Any suggestions on how to improve things or do I need to get in touch with Sky directly?

      Also, my phone isn't working at the moment. Could it be a connected issue or is it just that i bought a house-phone for a fiver? Either way its annoying coz I'll have to call sky on my mobile. Epic phone bill ahoy.

    8. #7
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      Re: (another) slow connection thread. 0.24mb download!

      MagicThighs
      Hi do you still have your old phone can you plug the old phone in and if there is any changes

    9. #8
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      Re: (another) slow connection thread. 0.24mb download!

      Hi guys,

      Just to let you know I've had my line repaired by BT and it's all good now. Thanks for all the help, I've avoided getting a call out charge for the wrong engineer. I'm sure I'll be back next time it all goes **** up.

    10. #9
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      Re: (another) slow connection thread. 0.24mb download!

      ^ assuming it does, and baring in mind it wasn't Sky's fault it went belly up
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     

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