Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 8 of 8

    might be getting sky bb and need some advice

    This is a discussion on might be getting sky bb and need some advice within the Sky Broadband help forums, part of the Sky Broadband help and support category; basiclly it looks as though my parents are changing over our isp to sky as we currentley recieve our phone,tv ...

    1. #1
      bozza90's Avatar
      bozza90 is offline Sky User Member
      Exchange:
      Broadband ISP:
      Router:
      Sky TV:
      Join Date
      Sep 2006
      Location
      darlington
      Posts
      2
      Thanks
      0
      Thanked 0 Times in 0 Posts

      might be getting sky bb and need some advice

      basiclly it looks as though my parents are changing over our isp to sky as we currentley recieve our phone,tv and broadband through ntl. But due to sky being quite abit cheaper they are thinking of switching over.

      The only worry i have is ive read quite alot of posts on this forum that sound like sky bb is abit of a nightmare to be honest, such as routers taking weeks to turn up,activations being weeks overdue,problems with slow speeds,not being able to view certain sites and the connection dropping.

      I have never had any problems like that at all with ntl,only had one or 2 minor problems when then network went down for maitance for a hour or so, so ive got used to have constant good speads 99% of the time at the maximum speed i signed up for.

      So i was wondering if people would suggest staying with ntl for the broadband and pay more but be safe in the knowledge i have good reliable broadband or take the risk of switching?

      any help would be appreciated.

      thank you


    2. Advertisement
    3. #2
      Wheelie's Avatar
      Wheelie is offline Sky User Member
      Exchange: Stanmore LWSTAN
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Aug 2006
      Location
      Stanmore
      Posts
      3,424
      Thanks
      0
      Thanked 0 Times in 0 Posts
      Welcome to the site bozza90

      I would say if your parents want to change to Sky to save money then I am not sure what anyone can help you with.

      To be honest you will read horror story's on here and you will read success story's on here, yes there have been problems but they haven't affected everyone and SKyBB are dealing with them as best they can.
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

    4. #3
      davidw's Avatar
      davidw is offline Sky User Member
      Exchange: Uxbridge
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Sep 2006
      Posts
      27
      Thanks
      0
      Thanked 0 Times in 0 Posts
      Cable will give you the speed that you 'pay' for and will be reliable & you will have any problems resolved quickly - you will probably have extras like webspace news groups.

      Sky will give you a cheaper product with performance depending on your exchange distance. You may be lucky and have no problems. However if you have problems you will have far worse support. You can still have cable BB without the phone & TV .

      Having said all that, I cancelled cable broadband after a week of running in parallel with Sky as I am prepared to live with the issues for the money saving & technical problems don't worry me.

    5. #4
      Wheelie's Avatar
      Wheelie is offline Sky User Member
      Exchange: Stanmore LWSTAN
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Aug 2006
      Location
      Stanmore
      Posts
      3,424
      Thanks
      0
      Thanked 0 Times in 0 Posts
      I really couldn't comment on a cable service as I have never had one so thanks for that David
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

    6. #5
      GPKing's Avatar
      GPKing is offline Sky User Member
      Exchange: Aylesbury
      Broadband ISP:
      Router:
      Sky TV:
      Join Date
      Sep 2006
      Posts
      152
      Thanks
      0
      Thanked 0 Times in 0 Posts
      @Bozza

      My recommendation would be to wait a while for Sky to sort out most of the issues (routers, BT, tech probs, etc). Maybe give it 3 months.
      Also, I'd guess that your cable cable connection is 1mbps (2mbps at most) and therefore would question whether you really need to sign up to the Max package.
      I originally signed up to Max, but there was no way that I'd get anything remotely close to the "up to" 16mbps. I have now downgraded to Mid (up to 8mbps for 5 per month) and that should suffice for the next 12 months. I am currently getting around 3-4mbps.
      The customer service from Sky has been a bit of a shambles - mainly due to the fact that this is a new venture by Sky and the huge interest in the service. Again, give them time to "take the strain" and also become more capable of supporting their customers.

    7. #6
      Kansalis's Avatar
      Kansalis is offline Sky User Member
      Exchange: SMHY
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky+HD box
      Join Date
      Sep 2006
      Posts
      45
      Thanks
      0
      Thanked 0 Times in 0 Posts
      GPKing, NTL cable now goes up to 10Mb and in general the performance of the connection is very good. My parents have a 10Mb connection & downloads always top 1.1Mb/s if you saturate the connection with a good download source.
      Kansalis

    8. #7
      andrewjr's Avatar
      andrewjr is online now Sky User Member
      Exchange: NDSIT
      Broadband ISP: NowTV 40/10 & VM 200 Gamer
      Router: Netgear R7000 with XWRT-Vortex
      Sky TV: Other
      Join Date
      Sep 2006
      Posts
      1,233
      Thanks
      27
      Thanked 140 Times in 107 Posts
      @ bozza

      i came over from the telewest 4mb package in which i also have a very good service without any major problems.

      since being on sky i get the same speed (due to my line attenuation) for just over a 1/3 of the price of telwest. also the only problem i had was 2 days ago when i couldn't get access to some websites (which is no sorted).

      so if your parents are adament that they want to move over to sky i would suggest finding out how far away from the exchange you are for starters to get a rough idea of what your line speed would be.

      please remember that not everyone has had problems with the sky service on here (me for one) and that there are alot of happy customers. also apart from the delivery dates you can find alot of fixes to common problems on this website/forums if you search around

    9. #8
      bozza90's Avatar
      bozza90 is offline Sky User Member
      Exchange:
      Broadband ISP:
      Router:
      Sky TV:
      Join Date
      Sep 2006
      Location
      darlington
      Posts
      2
      Thanks
      0
      Thanked 0 Times in 0 Posts

      thanks for the advice, i've decided to stay with ntl and im going to pay the extra for the broadband. I have 4mb internet from them and when i did a check on the bt site it said the max i would get would be 4mb and the phone lines in our house have been in for years so i think id probley have alot of problems.

      A friend of mine who lives about a mile closer to the exchange than me used to be on tiscali and the max download he could get was 512k and he was signed up to a 2mb package and he had nothing but problems with it cutting off and really unstable speeds and his bt lines were only a few years old.

      So im guessing with me living further away than him from the exchange and having really old bt lines in i'll be lucky if i dont have any problems if i switched to sky bb?

      p.s im 25 and live with my parents just incase anybody thought i was only a wee nipper! haha

      and yes 25 years old and still living with parents is not good but hey it's cheap! haha

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION