should i ring sky to improve my speed

[chrisc]

just wondering if i could get faster speed and if i am on adsl2+NetGear DG934 [Sky Firmware] V2-Black

Router StatisticsSystem Up Time: 01:32:40
PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp Time
WANPPPoA12026159080399281101:31:28
LAN100M/Full16519128540287846501:32:35
WLAN54M5570013001:32:22
ADSL LinkDownstreamUpstream
Connection Speed6398 kbps797 kbps
Line Attenuation48 db29 db
Noise Margin5 db13 db

[joss]

Hard to tell if your on adsl2+ with out full stats from the router which you can't get.
Your line attenuation of 48db suggests your approx 3.5km or more from the exchange. As such you could expect the following:-

dslMAX kbps 5312IP Profile 4500 kbps

adsl2+ (21CN) 5984kbps IP Profile 5000kbps

adsl2+ (LLU) 5984kbps Throughput 5296kbps

As your already syncing @ 6398kbps would suggest you getting as much as your attenuation is allowing. Your SNR margin is low at 5 db suggesting noise on the line.
Have you taken the stats with your router plugged into the test socket of your master socket? (split face plate NTE5 master socket) remove the bottom half and plug in to the test socket and then post stats again. This will take any extensions out of the loop.

[chrisc]

yes its on the master no extensions i did have a fault on the line which bt fixed today.cant hear any noise on the line,its only been live since tuesday.

[joss]

Oh if your new to sky then ? you could well be on DLM for a 10 day period.

if that is the case then have a good read here About DLM

[chrisc]

just took master skt to bits the bt engineer today left the wires loose ,the main wires into master here are my new stats with wires now tight,thanks joss NetGear DG934 [Sky Firmware] V2-Black

Router StatisticsSystem Up Time: 05:28:03
PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp Time
WANPPPoA73010800171229200:09:01
LAN100M/Full18059910671301229764605:27:58
WLAN54M1529009005:27:45
ADSL LinkDownstreamUpstream
Connection Speed6025 kbps797 kbps
Line Attenuation48 db29 db
Noise Margin7 db15 db

[joss]

Originally Posted by chrisc

just took master skt to bits the bt engineer today left the wires loose ,the main wires into master here are my new stats with wires now tight,thanks joss NetGear DG934 [Sky Firmware] V2-Black

new stats
ADSL LinkDownstreamUpstream
Connection Speed6025 kbps797 kbps
Line Attenuation48 db29 db
Noise Margin7 db15 db

Old stats
ADSL LinkDownstreamUpstream
Connection Speed6398 kbps797 kbps
Line Attenuation48 db29 db
Noise Margin5 db13 db

What do you mean by the wires where loose? screw terminals and/or IDC terminals. As you can see your SNR margin has gone up by 2db on up and down side which is good = less noise.
However you have lost a little on the sync speed 373kbps which is about right due to the 2db increase in SNRM.

is your master socket of the NTE5 split face type?

[Smithy99]

With those stats you are getting as much as you can.

[chrisc]

Originally Posted by joss

Old stats
ADSL LinkDownstreamUpstream
Connection Speed6398 kbps797 kbps
Line Attenuation48 db29 db
Noise Margin5 db13 db

What do you mean by the wires where loose? screw terminals and/or IDC terminals. As you can see your SNR margin has gone up by 2db on up and down side which is good = less noise.
However you have lost a little on the sync speed 373kbps which is about right due to the 2db increase in SNRM.

is your master socket of the NTE5 split face type?

yes it is i have adsl nation front plate

[cyfrin]

Just for info - I had low speeds with Sky Max and over the course of several phone calls now have the following:


I usually phoned the helpline after 1 am and got superb advice & help!

[cyfrin]

PS - I am just over 4K away from the nearest exchange.....before I had d/load speeds below 0.7 Mb/s