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    should i ring sky to improve my speed

    This is a discussion on should i ring sky to improve my speed within the Sky Broadband help forums, part of the Sky Broadband help and support category; just wondering if i could get faster speed and if i am on adsl2+NetGear DG934 [Sky Firmware] V2-Black Router StatisticsSystem ...

    1. #1
      chrisc's Avatar
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      should i ring sky to improve my speed

      just wondering if i could get faster speed and if i am on adsl2+NetGear DG934 [Sky Firmware] V2-Black

      Router StatisticsSystem Up Time: 01:32:40
      PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp Time
      WANPPPoA12026159080399281101:31:28
      LAN100M/Full16519128540287846501:32:35
      WLAN54M5570013001:32:22
      ADSL LinkDownstreamUpstream
      Connection Speed6398 kbps797 kbps
      Line Attenuation48 db29 db
      Noise Margin5 db13 db


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    3. #2
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      Re: should i ring sky to improve my speed

      Hard to tell if your on adsl2+ with out full stats from the router which you can't get.
      Your line attenuation of 48db suggests your approx 3.5km or more from the exchange. As such you could expect the following:-

      dslMAX kbps 5312IP Profile 4500 kbps

      adsl2+ (21CN) 5984kbps IP Profile 5000kbps

      adsl2+ (LLU) 5984kbps Throughput 5296kbps

      As your already syncing @ 6398kbps would suggest you getting as much as your attenuation is allowing. Your SNR margin is low at 5 db suggesting noise on the line.
      Have you taken the stats with your router plugged into the test socket of your master socket? (split face plate NTE5 master socket) remove the bottom half and plug in to the test socket and then post stats again. This will take any extensions out of the loop.

    4. #3
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      Re: should i ring sky to improve my speed

      yes its on the master no extensions i did have a fault on the line which bt fixed today.cant hear any noise on the line,its only been live since tuesday.

    5. #4
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      Re: should i ring sky to improve my speed

      Oh if your new to sky then ? you could well be on DLM for a 10 day period.

      if that is the case then have a good read here About DLM

    6. #5
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      Re: should i ring sky to improve my speed

      just took master skt to bits the bt engineer today left the wires loose ,the main wires into master here are my new stats with wires now tight,thanks joss NetGear DG934 [Sky Firmware] V2-Black

      Router StatisticsSystem Up Time: 05:28:03
      PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp Time
      WANPPPoA73010800171229200:09:01
      LAN100M/Full18059910671301229764605:27:58
      WLAN54M1529009005:27:45
      ADSL LinkDownstreamUpstream
      Connection Speed6025 kbps797 kbps
      Line Attenuation48 db29 db
      Noise Margin7 db15 db

    7. #6
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      Re: should i ring sky to improve my speed

      Quote Originally Posted by chrisc View Post
      just took master skt to bits the bt engineer today left the wires loose ,the main wires into master here are my new stats with wires now tight,thanks joss NetGear DG934 [Sky Firmware] V2-Black

      new stats
      ADSL LinkDownstreamUpstream
      Connection Speed6025 kbps797 kbps
      Line Attenuation48 db29 db
      Noise Margin7 db15 db
      Old stats
      ADSL LinkDownstreamUpstream
      Connection Speed6398 kbps797 kbps
      Line Attenuation48 db29 db
      Noise Margin5 db13 db

      What do you mean by the wires where loose? screw terminals and/or IDC terminals. As you can see your SNR margin has gone up by 2db on up and down side which is good = less noise.
      However you have lost a little on the sync speed 373kbps which is about right due to the 2db increase in SNRM.

      is your master socket of the NTE5 split face type?

    8. #7
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      Re: should i ring sky to improve my speed

      With those stats you are getting as much as you can.

    9. #8
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      Re: should i ring sky to improve my speed

      Quote Originally Posted by joss View Post
      Old stats
      ADSL LinkDownstreamUpstream
      Connection Speed6398 kbps797 kbps
      Line Attenuation48 db29 db
      Noise Margin5 db13 db

      What do you mean by the wires where loose? screw terminals and/or IDC terminals. As you can see your SNR margin has gone up by 2db on up and down side which is good = less noise.
      However you have lost a little on the sync speed 373kbps which is about right due to the 2db increase in SNRM.

      is your master socket of the NTE5 split face type?
      yes it is i have adsl nation front plate

    10. #9
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      Re: should i ring sky to improve my speed

      Just for info - I had low speeds with Sky Max and over the course of several phone calls now have the following:


      I usually phoned the helpline after 1 am and got superb advice & help!

    11. #10
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      Re: should i ring sky to improve my speed

      PS - I am just over 4K away from the nearest exchange.....before I had d/load speeds below 0.7 Mb/s

     

     
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