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    Email Help

    This is a discussion on Email Help within the Sky Broadband help forums, part of the Sky Broadband help and support category; Being new to computers I don't understand this problem. A friend has sent me a email with a attachment which ...

    1. #1
      kenntudd's Avatar
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      Email Help

      Being new to computers I don't understand this problem.
      A friend has sent me a email with a attachment which I cannot open it has a sort of picture which is like 2 picture frames linked and has a sheet of paper behind and has the wording 'MHTML document. I have tried to attech it to this email but no luck. All I want to do is open it. Can anyone help me please.

      Ken


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    3. #2
      FelixTCat's Avatar
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      Re: Email Help

      Hi Ken,

      You don't say what operating system you are using. Are you using a Mac or Linux?

      Mhtml is a Windows format document which should open in Internet Explorer for Windows.

      If you are using a Mac, have a look at this thread: What app will open an mhtml document? - The macosxhints Forums which may help.

      Regards,

      Felix

    4. #3
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      Re: Email Help

      Hi Felix

      I am not using Mac or Linux only common old windows XP and I have tried to open it in Internet Explorer and I get a message saying G Mail requires cookie to be enabled som how do I do that.

      Regards

      Ken

    5. #4
      FelixTCat's Avatar
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      Re: Email Help

      Normally if you need a cookie, it either is downloaded automatically or gives you the option of accepting it, depending on your browser security settings.

      Mhtml documents are compressed versions of web pages, which is why IE is supposed to open them, but it doesn't always work for complicated pages.

      Perhaps your friend could tell you what application he used to make the file as the same application should be able to open it. Alternatively, could he send it to you in a different format?

      Regards,

      Felix

     

     

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