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    21CN change causing disconnections?

    This is a discussion on 21CN change causing disconnections? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by Gawfie As soon as it goes over 20 degrees and its sunny then the disconnections come. Well ...

    1. #11
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      Re: 21CN change causing disconnections?

      Quote Originally Posted by Gawfie View Post
      As soon as it goes over 20 degrees and its sunny then the disconnections come.
      Well not often then


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    3. #12
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      Re: 21CN change causing disconnections?

      Quote Originally Posted by Smithy99 View Post
      Well not often then
      Yeah, luckily.

      In the past month or so though its been a nightmare.

    4. #13
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      Re: 21CN change causing disconnections?

      19/20 degrees sunlight yesterday and today and the disconnections come flowing back. I'm almost certain its the heat or something linked to it now.

      Should I give Sky a ring or does anyone have any other ideas?

    5. #14
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      Re: 21CN change causing disconnections?

      I assume you have an overhead line? If you do the problem is at the pole, you need to call Sky, who need to get Openreach to tighten the connections, if they are a bit loose when it gets hot they expand.

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      Re: 21CN change causing disconnections?

      Quote Originally Posted by Brian69 View Post
      I assume you have an overhead line? If you do the problem is at the pole, you need to call Sky, who need to get Openreach to tighten the connections, if they are a bit loose when it gets hot they expand.
      Thanks, yeah i do have an overhead line. I'll give Sky a ring tomorrow and hopefully i'll be able to get them to do it without having to go through everything i've already done again.

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      Re: 21CN change causing disconnections?

      your SNR level is quite low, the cables look old (no offence) but that would help some new wiring, looks like bellwire is running to pin 2 and white/green going to pin 5 ....ideally it should be white/blue & blue/white

    8. #17
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      Re: 21CN change causing disconnections?

      As long as the wires are connected to the correct terminals at both ends, colours make no difference to operations.

      Best to leave well alone than start messing for the sake of it.

    9. #18
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      Re: 21CN change causing disconnections?

      Quote Originally Posted by Smithy99 View Post
      As long as the wires are connected to the correct terminals at both ends, colours make no difference to operations.

      Best to leave well alone than start messing for the sake of it.
      Yeah i don't really want to get into messing with wires if i don't have to.

     

     
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