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    I want to cancel

    This is a discussion on I want to cancel within the Sky Broadband help forums, part of the Sky Broadband help and support category; i have a bit of a problem. ive been having problems with my bb on the connect.they have slowed my ...

    1. #1
      anto19's Avatar
      anto19 is offline Sky User Member
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      I want to cancel

      i have a bit of a problem.
      ive been having problems with my bb on the connect.they have slowed my speeds way down that i cant even sign in to psn.
      now i stil have time to cancel my tv but not my bb.

      1. could i cancel the bb and not be charged because obv they reduced my service and i am disadvantaged by this.

      2. im thinking of changing all over to bt and bt vision.
      if i cancel my sky tv which i still have time to do,does that also cut off broadband and skytalk or would i be charged for the bb and skytalk?

      thanks for help.
      its just i dont want to go through the whole role of fighting to get out of cancellation fees when i could cancel tv and cut it al off.


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    3. #2
      BLOODUK's Avatar
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      Re: I want to cancel

      DO NOT go to BT !. If you think sky is bad , BT is far far worse. I've only just left BT after many years as a customer , that should tell you something.

      The Connect package is exactly the same as BT in how they slow your speeds way down. Not only did BT mess with torrents , they throttle people's speeds below 1meg from 6 - 12 midnight!. The customer support is shocking and they even lie that you went on a certain contract without proof.

      Also
      http://news.bbc.co.uk/1/hi/technology/8077839.stm

    4. #3
      sparkey's Avatar
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      Re: I want to cancel

      Well I must say I was with sky for two years on connect service,it was good until Oct 2008 when speeds when right down,I switched to BT last month, I know it more but I get on average between 5-6mb at night now compared with 512mb with sky connect

    5. #4
      Gazz380's Avatar
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      Re: I want to cancel

      Anto.. i told you in the Connect thread that all the information is available at the very first post in (Unofficial) FAQ - Sky Connect Users

    6. #5
      steve16751's Avatar
      steve16751 is offline Sky User Member
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      Re: I want to cancel

      anto19
      Hi as Gazz380 said (Unofficial) FAQ - Sky Connect Users is there for all connect Customers who need assistance it helps to explain and solve most connect problems. As for canceling products you will have to cancel all three separately
      2. im thinking of changing all over to bt and bt vision.
      if i cancel my sky tv which i still have time to do,does that also cut off broadband and skytalk or would i be charged for the bb and skytalk?
      Hi Gazz see that (Unofficial) FAQ - Sky Connect Users is working well

     

     

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