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    Keep getting disconnected

    This is a discussion on Keep getting disconnected within the Sky Broadband help forums, part of the Sky Broadband help and support category; Ok thanks. So Sky have engineers as well?...

    1. #21
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      Re: Keep getting disconnected

      Ok thanks. So Sky have engineers as well?


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    3. #22
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      Re: Keep getting disconnected

      No, Sky will issue an order for a BT engineer to attend, but if you are paying Sky the line rental you cannot go directly to BT.

      This can cause problems because Sky may have to pay to have an engineer attend so they like to do everything but get one out, it may take a few calls before you get what is needed.

    4. #23
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      Re: Keep getting disconnected

      Ok thanks.

      I have two phone lines though, and the one the broadband isn't on doesn't crackle.

    5. #24
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      Re: Keep getting disconnected

      Well you need to ring the company that you rent the line with BB on.

    6. #25
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      Re: Keep getting disconnected

      Its got worse.

      Connection Speed 13308 kbps 980 kbps
      Line Attenuation 18.0 db 7.7 db
      Noise Margin 8.1 db 7.5 db

    7. #26
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      Re: Keep getting disconnected

      Noise margin fluctuates during the day/night for everyone and is nothing to worry about unless you are looking at nor than a few db.

      Yours is well within normal limits.

    8. #27
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      Re: Keep getting disconnected

      Ok thanks.

      I'll just wait till DLM is over, if its not fixed then I'll call Sky.

      My NM has gone down to 7.2 now though. :S

    9. #28
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      Re: Keep getting disconnected

      My Sky says:

      "Your Connection details

      Line testing is not currently in progress."

      Does this mean DLM is over?

    10. #29
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      Re: Keep getting disconnected

      Looks like it, what's your stats now?

    11. #30
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      Re: Keep getting disconnected

      I fiddled around with the wiring on the master socket and now its:

      Connection Speed 13308 kbps 970 kbps
      Line Attenuation 18.0 db 7.7 db
      Noise Margin 8.6 db 8.0 db

     

     
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