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    Broadband disconnected an now slow speeds

    This is a discussion on Broadband disconnected an now slow speeds within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi i have the ski broadband mid package an was gettin around 6.7mb for the past few month , today ...

    1. #1
      macuk87's Avatar
      macuk87 is offline Sky User Member
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      Broadband disconnected an now slow speeds

      Hi i have the ski broadband mid package an was gettin around 6.7mb for the past few month , today i have been gettin just 3mb then it went back up to 6.7 a few hours later but now its back down to 4mb, and i have also been disconnected 3 times today which has never happened in past any ideas ???


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    3. #2
      gareth86's Avatar
      gareth86 is offline Sky User Member
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      Re: Broadband disconnected an now slow speeds

      Can you post your stats from the router?

    4. #3
      macuk87's Avatar
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      Re: Broadband disconnected an now slow speeds

      ADSL Link Downstream Upstream
      Connection Speed 8188 kbps 412 kbps
      Line Attenuation 25 db 11 db
      Noise Margin 12 db 24 db

    5. #4
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      Re: Broadband disconnected an now slow speeds

      Your stats look fine for Mid, you will get 10Mb easily when the speeds are upped. Are you using wireless? Any BTO vans in your area?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
      macuk87's Avatar
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      Re: Broadband disconnected an now slow speeds

      i am using wired and no idea wat bdo vans are sorry lol , i am get 8.1 mb at moment like i was earlier today b4 the disconnection then it went down to 3, then reset router went back to 8.1 then crashed hour or so later went down to 3 , rang sky they said reset router an same story went back up so they was all happy saying its fixed then couple hour later crashed and went back to 4mb , i have been connected with around 6 to 8mb for over a year so i no my lline can handle it , just wondering if they may have needed to mess with servers maybe ready for updates tomorrow , not had a disconnection in over an hour now so keeping fingers crossed, any 1 else agree that it cud of been sumthin to do with the updates?

    7. #6
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Broadband disconnected an now slow speeds

      British Telecom Openreach - the guys who do the physical work on phone lines If there are any around your area, or at your local exchange, they may be disturbing your connection.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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