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    Just came back to Sky. Speed now very slow

    This is a discussion on Just came back to Sky. Speed now very slow within the Sky Broadband help forums, part of the Sky Broadband help and support category; I've just come back to Sky braoband on the max package. I had this same package for over 4 years ...

    1. #1
      smorle's Avatar
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      Just came back to Sky. Speed now very slow

      I've just come back to Sky braoband on the max package. I had this same package for over 4 years previously but left sky just over a year ago. I still live in the same house using the same kit, but my download sync speeds have dropped from 6500k last year to 1300kb now.

      Anyone got a clue why?

      Steve


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    3. #2
      dholdi's Avatar
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      Re: Just came back to Sky. Speed now very slow

      DLM for new customers.


    4. #3
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      Re: Just came back to Sky. Speed now very slow

      Quote Originally Posted by dholdi View Post
      DLM for new customers.
      Yep , you gotta wait for the line to find the most stable speed

    5. #4
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      Re: Just came back to Sky. Speed now very slow

      Post your router stats.

      Max should start at 4mb and work up so it is strange that you have started below this already, unless DLM hasn't started yet.

    6. #5
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      Re: Just came back to Sky. Speed now very slow

      Thanks for the replies guys.

      router stats are below.

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 23063 31881 0 0 0 81:58:47
      LAN 19913 16481 0 0 0 86:22:55
      WLAN 39471 24723 0 0 0 86:22:27
      ADSL Link Downstream Upstream
      Connection Speed 1012 kbps / 796 kbps
      Line Attenuation 44.5 db / 24.5 db
      Noise Margin 7.2 db / 11.0 db

      cant understand why this should still be syncing at 1000ish when it was up in the 6000's a year ago with no change to the line?

    7. #6
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      Re: Just came back to Sky. Speed now very slow

      are those stats from the test socket? If your line was syncing at 6000's before then you must have a lot of noise on your line as your downstream noise margin is not much above the target 6.9 so looks like you wouldnt get much more speed.

    8. #7
      smorle's Avatar
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      Re: Just came back to Sky. Speed now very slow

      router is plugged in the main socket via the filter with a single wireless phone base attached to the same filter. nothing else on the line at all.

    9. #8
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      Re: Just came back to Sky. Speed now very slow

      if you have a NTE5 box fitted then plug into the test socket and re-post your stats. See link below for accessing test socket (if you have one)

      Sky User - How to test your Master Socket

    10. #9
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      Re: Just came back to Sky. Speed now very slow

      Noise margin is up a lot.....


      stats from test socket

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 66 54 0 0 0 0:01:48
      LAN 15 0 0 0 0 0:02:52
      WLAN 796 787 0 0 0 0:02:24
      ADSL Link Downstream Upstream
      Connection Speed 1020 kbps 792 kbps
      Line Attenuation 44.0 db 24.2 db
      Noise Margin 19.0 db 14.0 db

      any ideas. means nothing to me

    11. #10
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      Re: Just came back to Sky. Speed now very slow

      looks like one of your extensions connected to your master socket may be causing noise problems. Do you use the other phone sockets in your house?

      If you dont then you could remove the wires from the plate on the master socket, or you could fit a filtered faceplate like the ADSL Nation NTE-2005 which will filter all your extensions in the house but you will only be able to use the master socket for your ADSL connection.

     

     
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