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    Just came back to Sky. Speed now very slow

    This is a discussion on Just came back to Sky. Speed now very slow within the Sky Broadband help forums, part of the Sky Broadband help and support category; no other phone connected. other thatn the one on the main scoket, but that was there previously when the speed ...

    1. #11
      smorle's Avatar
      smorle is offline Sky User Member
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      Re: Just came back to Sky. Speed now very slow

      no other phone connected. other thatn the one on the main scoket, but that was there previously when the speed was good. i'll have a look at getting the plate changed. do i need to talk to sky and i'm worried that the router has now set its sync speed low based on the bad extension.


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    3. #12
      Donaldson2121's Avatar
      Donaldson2121 is offline Sky User Member
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      Re: Just came back to Sky. Speed now very slow

      if your not using the extension thats connected to the plate on the current master then remove all the wires from it. Then re-attatch the plate and check your stats again in the master socket. If the noise margin is still high like when in the test socket you can contact sky to uncap the download speed on your line. (tell them you have fixed a wiring problem)

      Then you can order your new faceplate and fit your extension back on when it arrives (if you want) using pins 2 & 5

    4. #13
      smorle's Avatar
      smorle is offline Sky User Member
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      Re: Just came back to Sky. Speed now very slow

      That sounds like what i'll end up doing. Have found the NTE-2005 socket for 8 quid, and i have some spare cat 5 cable. I guess this makes the best solution. I'll get the plate ordered and contact sky later today to reset the cap.

      Thanks for all the great help Donaldson2121!

      much better than spending hours on the phone to sky!

      thanks again.

      Steve

     

     
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