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    Strange Disconnects

    This is a discussion on Strange Disconnects within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi there, I have been browsing these forums for good tips and knowledge since I switched to sky broadband (from ...

    1. #1
      Stewjames2000's Avatar
      Stewjames2000 is offline Sky User Member
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      Strange Disconnects

      Hi there, I have been browsing these forums for good tips and knowledge since I switched to sky broadband (from AOL). I've been recently having problems with my connection.

      I have recently started playing World of Warcraft again, this has nothing to do with the problem, however it requires a constant internet connection. So when my internet disconnects, I get kicked out of the game, which messes up things for my fellow players.

      These disconnects strangely seem to occur at the same time everyday, generally between 8 and 10, normally at around 9. Before this morning I assume it was only happening at night, however I woke up early (unintentionally) and tried to get onto the internet on my wireless laptop. It was down at around 8:30am, I tried rebooting the laptop to see if the wireless was screwing with the line, nothing.

      My setup consists of, filter plugged into master socket. ADSL and phone connected to this, router downstairs then a 15m~ network cable that runs upstairs to my switch. Then to my computer, which has gigabit ethernet.

      I have recorded some stats of my router, both on the master socket and on the test socket:

      8:53 - 18/06/09 - Master socket

      ADSL Link Downstream Upstream
      Connection Speed 4644 kbps 767 kbps
      Line Attenuation 44.5 db 23.6 db
      Noise Margin 10.2 db 15.9 db

      8:57 - 18/06/09 - Test socket

      ADSL Link Downstream Upstream
      Connection Speed 7402 kbps 767 kbps
      Line Attenuation 44.5 db 23.6 db
      Noise Margin 7.2 db 16.0 db

      Last night infact, my noise margin was around 3.9. This was whilst on the master socket. I do not mind about the speed difference, I just want the connection to stay up all the time, Or disconnect whilst I'm asleep.

      I currently have the line plugged into the test socket, I would leave it like this but there is exposed wires that I'm not too keen on. This problem is very similar to:
      Sky Reset at Midnight?

      But the solution didn't help, I turned off the schedule, UPnP is disabled.

      Is there anything you think that might be wrong, I hate asking for help from people, but Ive tried everything Ive read apart from fitting a faceplate.

      Thanks in advances, Stewart.


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    3. #2
      IWasNotTheEnemy's Avatar
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      Re: Strange Disconnects

      Face plate is the next call - will give you same speed as test socket and isolate the BB from your extentions...

      THEN if the noise drops and you lose sync you then know it's an external line issue...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
      Stewjames2000's Avatar
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      Re: Strange Disconnects

      I want to fit the faceplace, I'm assuming I would use the XTE-2005 filtered one. But I do not know how to do it, is it a simple push on job or would I need to wire it manually?

      Don't want to screw it up

    5. #4
      IWasNotTheEnemy's Avatar
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      Re: Strange Disconnects

      i assume you have extentions off the current master, correct? if so, you'll need an IDC tool to jumper the extention wiring...I bought one and had it fitted in about 5 minutes...

      Important thing to remember is which coloured cable goes to which pin - and only use 2 and 5 (leave the bell wire on 3 disconnected)...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    6. #5
      Stewjames2000's Avatar
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      Re: Strange Disconnects

      Ah I'm beginning to understand this better now, When I removed the faceplate of the mastersocket I saw that there was phone type plastic bit that was inside the test socket. I thought that this was just a placeholder (plastic), and that the wires connected were for the phone socket.

      Ive just relised how it actually works, so, theres no way I could possibly mess up the phone by fitting the faceplate, the only thing I could mess up is the extension?

      Thanks so much for the help, I'm going to order the faceplate right away, Ive always wanted to teach myself how to do the wiring so heres my chance.

    7. #6
      IWasNotTheEnemy's Avatar
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      Re: Strange Disconnects

      lol, yeah!!

      I've got the ADSL Nation one but the NTE2000/2005 sold by run-IT-direct are the ones supplied by BT so give it a look as well...either way you can't go wrong
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    8. #7
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      Re: Strange Disconnects

      I disconnected my extension earlier, this made my speeds rise to what they where on the test socket. However, it disconnected a few minutes ago. When I ran the sky test, it returned successfully and the internet was back on.

      I'm assuming this means that the disconnect issue isnt with the faceplate or extension, any thoughts?

    9. #8
      IWasNotTheEnemy's Avatar
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      Re: Strange Disconnects

      does it drop when in the test socket though?
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    10. #9
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      Re: Strange Disconnects

      I will try to test that soon, thanks.

    11. #10
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      Re: Strange Disconnects

      How long have you been connected, less than a couple of weeks and DLM will be running on your line. This causes the line to resync, sometimes a few times a day. If you have been moving the phone connection around it may be seeing this as line faults. Keep your router plugged in and if it drops give it time to resync itself.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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