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    Problems registering for Sky iD

    This is a discussion on Problems registering for Sky iD within the Sky Broadband help forums, part of the Sky Broadband help and support category; I signed up with a user/pass , entered my details , logged in and went to check my sky broadband ...

    1. #1
      BLOODUK's Avatar
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      Problems registering for Sky iD

      I signed up with a user/pass , entered my details , logged in and went to check my sky broadband order and it said i need to be the primary user.

      I go to upgrade my account enter it all correctly and it said to me i was already the primary user. Even though it told me i need to upgrade to a primary user !!. I selected the option i am " xxx user " , it then said it would email the username to me. Thing is i already have a username with what i signed up with and i've received no email.

      Why cant things just be simple


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    3. #2
      BLOODUK's Avatar
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      Re: Problems registering for Sky iD

      You are not a Primary User

      Unfortunately, you cannot access your Sky Account online because you aren't registered as a Primary User.

      Updating your account to become a Primary User is easy

      -

      XXX is already the Primary user on this account

      There can only be one Primary user associated with a Sky account at any one time. Please choose one of the following options to continue.

      I'm logged in as the primary user but it says im not the primary user , i try to upgrade but it says there is already a primary user.

      !

    4. #3
      IWasNotTheEnemy's Avatar
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      Re: Problems registering for Sky iD

      best call Sky and they'll let you know what's already registered on the account...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    5. #4
      BLOODUK's Avatar
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      Re: Problems registering for Sky iD

      Thanks

    6. #5
      BLOODUK's Avatar
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      Re: Problems registering for Sky iD

      Got my other username in the post this morning and changed the acc to the primary user , all working now

    7. #6
      IWasNotTheEnemy's Avatar
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      Re: Problems registering for Sky iD

      good good...

      out of interest, how do you change primary username? didn't think you could!!
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     

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