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    Good connection speed.....ultra slooow web pages. Why?

    This is a discussion on Good connection speed.....ultra slooow web pages. Why? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hopefully someone can help me here.... Sky Broadband Max (ADSL2+) is the problem . My router tells me I'm connected ...

    1. #1
      peteskyuser's Avatar
      peteskyuser is offline Sky User Member
      Exchange: Polmont
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      Unhappy Good connection speed.....ultra slooow web pages. Why?

      Hopefully someone can help me here....

      Sky Broadband Max (ADSL2+) is the problem .
      My router tells me I'm connected at 14Mbps, fine. Yet it takes me about 10minutes to load up google.co.uk and my Xbox 360 and standalone internet radio think I've moved to dial-up the connection is so bad.
      Attenuation is 30.7db and noise 7.1db, upstream about 750k which is fine, also as below:
      ADSL Firmware Version A2pB023b.d20e
      Modem Status Connected
      DownStream Connection Speed 14024 kbps
      UpStream Connection Speed 796 kbps
      VPI 0
      VCI 38

      I've tried the following with no difference:
      1) connecting everything wired
      2) connecting the router to the master socket
      3) changed all the cabling
      4) had sky reduce the speed down to 8Mbps ceiling to avoid the connection renegotiating
      5) changed the micro-filters
      6) got micro-filters in both telephone sockets in the house
      7) restored the router to factory settings.
      8) only have one wired internet device running at any time
      9) made sure nobody else is using the connection ie changed WEP protection.

      What the **** can be wrong then?

      Sky say they have tried all the tests at their end and found no issues.

      Either sky have installed a ZX81 server or is there a BT line problem?

      Anyone got any ideas?
      I need help as my wife works from home and she needs our Broadband to work.

      Peter


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    3. #2
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
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      Re: Good connection speed.....ultra slooow web pages. Why?

      working from home is technically against T&Cs so don't complain to Sky about it...

      are using wireless? have you tried wired?
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Good connection speed.....ultra slooow web pages. Why?

      Boot into Safe Mode with Networking. Try your speed.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #4
      peteskyuser's Avatar
      peteskyuser is offline Sky User Member
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      Re: Good connection speed.....ultra slooow web pages. Why?

      thanks for the replies (so far).

      working from home - my wife just needs access to email and a couple of spreadhseets + IM so it's not a great strain on the network. Although techinically against the T&C then if Sky complain...I'm off to another ISP (which I think I may do anyway now).

      As for booting into safe mode (with networking) then I'll try it but I'm 99% sure it won't solve the problem otherwise my Xbox and Internet Radio would perfrom ok...and they don't. After all they're "pure" network devices not running virus scanners, multiple drivers etc. all of which can slow a PC down.

      I suspect the router or the line to exchange/sky kit but I need someone who can advise me of a way to prove this or to identify where else the problem may lie.

      Isitme, pop over to Polmont and I'll show you the problem!!!


      Peter

    6. #5
      mccann85's Avatar
      mccann85 is offline Sky User Member
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      Re: Good connection speed.....ultra slooow web pages. Why?

      I am having the same problem and so are my parents. Can't be the exchange as were 300+ miles apart.
      However I have a 2nd line with O2 broadband and pages are loading as normal.

     

     

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