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    High ping, slow speed

    This is a discussion on High ping, slow speed within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, i have just gotten my sky broadband max activated (although i am past the 10 day testing period) before ...

    1. #1
      silvacrest's Avatar
      silvacrest is offline Sky User Member
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      High ping, slow speed

      Hi,

      i have just gotten my sky broadband max activated (although i am past the 10 day testing period)

      before i complain here are my stats:

      ADSL Link Downstream Upstream
      Connection Speed 7054 kbps 796 kbps
      Line Attenuation 47.0 db 26.8 db
      Noise Margin 7.8 db 12.0 db

      heres the speed test:



      ping is extreamly high considering im used to 35, download speed is half of what it should be for the sync speed and the upload speed is non exsistant,

      so, whats the best cause of action? also, im a online gamer so if fastpath or something similar is avalible it would be nice if someone could point out how i get it with sky


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    3. #2
      joss's Avatar
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      Re: High ping, slow speed

      Good morning Silvacrest. For your line attenuation you could expect the following
      If your line is in good condition including, your internal wiring. So a brief outline of what your wiring set up is would be helpful. ie any extensions you have, filters and if you have an NTE5 then test results from the test socket.

      Estimation of your maximum rate adaptive adsl speed

      Downstream
      Attenuation 47dB Approx
      Line Length 3.4km


      dslMAX 5536kbps IP Profile 4500 kbps

      adsl2+ (21CN) 6400kbps IP Profile 5500kbps

      adsl2+ (LLU) 6400kbps Throughput 5664kbps

      As you can see from above adsl2+ LLU for your line attenuation your sync is well up. The problem is the through put which is low. Try a speed test from here
      Sky User - Broadband Speed Tester and post results.

    4. #3
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
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      Re: High ping, slow speed

      Speedtest.net is one of the worst speed tests sites out there.

      You could try the SkyUser one here but even so speed test sites are not the best way of judging speed as there can be many things slowing it down on it's way to you which have nothing to do with you line.

      You could try to download a large file from Microsoft and time it to see how long it takes, that would give a better indication over a longer period.

      You sync speed is right for your stats so there is no problems from that side. Are you connected wirelessly? If so, try a wire, wireless is a poor way to shift data and can really hold back your speeds.

    5. #4
      silvacrest's Avatar
      silvacrest is offline Sky User Member
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      Re: High ping, slow speed

      thanks for the replys, i'll try and answer both your questions

      i would say my line is in good condition, i have recently had a BT engineer correct a fault on my line (just outside my house) my sync speed used to be around 3000 with an Line Attenuation of 42 and download speeds were 2MB, after he fixed the fault it, sync was 7000-8000 with download speeds of 7MB

      i dont have any extensions, im using the provided sky router and fillter and im already using the test socket. my Attenuation with o2 was 42, not sure why its gone up to 47. according to samknows im 1.53km from the exchange although that is a straight line distance, i doubt the actual length is almost double

      anyway, here is the speed test from this website:

      We have detected that your ISP is Sky - Your current download speed is 3552Kbps, and your current upload speed is 312Kbps

      my sync speed is fine but my download speed doesnt correspond with it and my attenuation has jumped from 42 to 47. like i said i was with o2, i was getting the same sync speed but with double the download speed im getting now and my ping is still high.

      i went through hell convincing them my stats were wrong, please dont say im gonna have to do that all again ?

    6. #5
      Isitme's Avatar
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      Re: High ping, slow speed

      Are you using wireless? If so plug in a cable and check the speed with that. As has been pointed out, your sync speed is pretty good and your problem is throughput. When you were with O2, were you on their LLU connection or the BT Max offering. If it was the latter that would account for the increase in attenuation. ADSL2+ increases the figure by around 3-4dbs and in addition different routers will show a different attenuation figure.

      If you are not running Vista or better, download and run TCPOptimiser, link below.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #6
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      Re: High ping, slow speed

      im wired to the socket, im not trying to be rude but i no my sync speed is good, its my download speed and ping thats the problem. i no a few things about router stats etc but throughput isnt one of them. i was on there LLU connection so im guessing that not the cause?

      im running windows XP and have never used TCP optimizer

    8. #7
      Isitme's Avatar
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      Re: High ping, slow speed

      im running windows XP and have never used TCP optimizer
      Try it

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
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      Re: High ping, slow speed

      How are you connecting the router to the PC?

    10. #9
      silvacrest's Avatar
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      Re: High ping, slow speed

      im connected by my ethernet cable

    11. #10
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      Re: High ping, slow speed

      Quote Originally Posted by Isitme View Post
      Try it
      okay, installed it, read FAQ, applied settings and i did notice an increased speed when surfing but not much else

      also, i tried downloading a moderate file, my speed never went past 350 although i have gotten as high as 900 but that was inconsistant and rare

     

     
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