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    Noise margin decreasing

    This is a discussion on Noise margin decreasing within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by briancst1 WHAT YOU THINK MY STATS LOOK OK BT SAY 5120 KBPS . ADSL Link Downstream Upstream ...

    1. #51
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      Re: Noise margin decreasing

      Quote Originally Posted by briancst1 View Post
      WHAT YOU THINK MY STATS LOOK OK BT SAY 5120 KBPS .

      ADSL Link Downstream Upstream
      Connection Speed 10234 kbps 1022 kbps
      Line Attenuation 37 db 21 db
      Noise Margin 14 db 8 db
      Can you post that in your own thread please?
      Last edited by gareth86; 07-05-10 at 11:46 AM.
      Gareth


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    3. #52
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      Re: Noise margin decreasing

      This is absolutely ridiculous. Waited on the phone for another 55 minutes and I just got cut off whilst waiting... Phoned back to ask why and the guy says after a certain period of time it automatically does that because they have too many queries to handle..... what a joke... waste of time.

      Never got a phone call back from before. Writing a letter and depending on the response I may have to leave Sky. It's a shame because the max/unlimited package itself is undoubtedly one of the best, but I didn't sign up to wait on the phone for hours. I understand this almost definitely looks like a line fault, so the initial blame can't be put on Sky, but at the end of the day i'm not receiving one of their services and according to Openreach it's Skys responsibility to contact them? If i'm honest I feel like I should be complaining to Openreach for not fixing the fault but I know they won't do anything about it unless Sky get involved, which atm is seeming impossible - especially after being cut-off..

      Any advice is welcome.
      Last edited by gareth86; 07-05-10 at 11:46 AM.
      Gareth

    4. #53
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      Re: Noise margin decreasing

      gareth86
      Hi Gareth have tried to ring after 10:30pm and if someone has told you they will ring back and have not as a last result you could try Customer relations No 02077053000 Sky head office ask receptionist to put you through to Customer relations explain your problems being cut off but remember they are not technical. You will get a call back

    5. #54
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      Re: Noise margin decreasing

      Quote Originally Posted by steve16751 View Post
      gareth86
      Hi Gareth have tried to ring after 10:30pm and if someone has told you they will ring back and have not as a last result you could try Customer relations No 02077053000 Sky head office ask receptionist to put you through to Customer relations explain your problems being cut off but remember they are not technical. You will get a call back
      Thanks. Tried at lunch today - success! They're sending Openreach again so thanks Sky... finally. I'm going to make sure that it's fixed myself first before taking the engineers word for it, before they leave.

      I will still follow up having to wait so long & then being cut off though, but in hope Sky management wake up to the fact they need more people in at peak times. As said by someone in another thread, it's more likely something will be done if Ofcom are aware of it.

      Cheers
      Last edited by gareth86; 07-05-10 at 11:46 AM.
      Gareth

    6. #55
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    7. #56
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      Re: Noise margin decreasing

      ADSL Link Downstream Upstream
      Connection Speed 13530 kbps 477 kbps
      Line Attenuation 28 db 15 db
      Noise Margin 11 db 23 db

      All fixed Poor Openreach man was here since 8:30am and left at 2:20pm!! Extended the visit and he even went to sit in his van for lunch then see if it was still working in half an hour.

      I think an aluminium cable was broken. He said it probably wouldn't have lasted long anyway.

      Finally, this is over, I hope. Stats haven't fluctuated at all for an hour. Now to put back the ADSL faceplate.. and email Sky to reset my upstream speed.

      Thanks for all your help.
      Last edited by gareth86; 07-05-10 at 11:47 AM.
      Gareth

    8. #57
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      Re: Noise margin decreasing

      Thats better, and as a postscript well done to Sky for getting Openreach out to you without going through loads of replacement routers first. If you want, you do not need to contact Sky, you could just wait your turn for DLM to sort your speed for you.

    9. #58
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      Re: Noise margin decreasing

      Quote Originally Posted by Brian69 View Post
      Thats better, and as a postscript well done to Sky for getting Openreach out to you without going through loads of replacement routers first. If you want, you do not need to contact Sky, you could just wait your turn for DLM to sort your speed for you.
      Ahh good point. Hope that's soon then Are we aware of any existing customers who have been re-DLM'd yet?

      Tbh I hope it runs whilst i'm on holiday, would be a nice surprise for when I get back on 29th july lol.
      Last edited by gareth86; 07-05-10 at 11:48 AM.
      Gareth

    10. #59
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      Re: Noise margin decreasing

      Dont think they are any exsisting ones done yet, but in any case if you can manage with the lower upstream, you may as well wait, you have nice healthy noise margins, and if you e-mail Sky someone may get the wrong end of the stick and capp you more

     

     
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