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    Constant disconnections, have read other threads, but still need help

    This is a discussion on Constant disconnections, have read other threads, but still need help within the Sky Broadband help forums, part of the Sky Broadband help and support category; yea, i have checked your link, and im gonna get me screw driver out as soon as i get a ...

    1. #11
      J.R1807's Avatar
      J.R1807 is offline Sky User Member
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      Re: Constant disconnections, have read other threads, but still need help

      yea, i have checked your link, and im gonna get me screw driver out as soon as i get a spare few minutes, quite busy today with work


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    3. #12
      J.R1807's Avatar
      J.R1807 is offline Sky User Member
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      Re: Constant disconnections, have read other threads, but still need help

      well, i have just plugged it into the test socket, and these are the stats

      ADSL Link Downstream Upstream
      Connection Speed 5817 kbps 764 kbps
      Line Attenuation 45 db 25 db
      Noise Margin 5 db 15 db

      Will let you know about drop outs if and when they occur

      Oddly, when i plugged the extension into the test socket through a micro filter, it did not work.

      Where do i go from here?

      EDIT** am still experiencing frequent disconnections even though connected to the test socket
      EDIT*** Have removed the "3" wire from all sockets in the house, these are new stats


      ADSL Link Downstream Upstream
      Connection Speed 5936 kbps 764 kbps
      Line Attenuation 44 db 25 db
      Noise Margin 4 db 14 db
      Last edited by J.R1807; 13-06-09 at 08:09 PM. Reason: update

    4. #13
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      Re: Constant disconnections, have read other threads, but still need help

      Looks like you have a lot of noise on your line, with an attenuation of 44db you should be connecting at 8mbps or slightly better.
      If you just plug a phone into your master test socket do you get crackles pops and hisses.
      You could try the BT quiet line test.

      Quiet Line Test

      Unplug any extention phones, extention cables, answer machines or fax (anything except the phone you will use to do the test!).

      Plug a normal touch tone phone directly into the BT master socket.

      Dial 17070, press option 2 (quiet line test)

      You should hear 'Quiet Line Test' and then silence, there should be no pops, clicks, whistles, buzzing etc. If there is noise on the line, make sure it's not your phones connection to the socket (wiggle it about a bit) and that you are using the master socket. If you are sure its the line making the noise then dial BT (or WorldOnline) and report the fault, they should be able to sort it out. Remember that 'mis-reporting' a fault (e.g. if it turns out to be your phone, extention cord etc.) may be charged a call-out fee by BT (/WOL).


    5. #14
      J.R1807's Avatar
      J.R1807 is offline Sky User Member
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      Re: Constant disconnections, have read other threads, but still need help

      To be honest, its been fixed, no cut outs at all, speed is better than it was, i dont want to fiddle in case i disrupt my now stable connection!

      Cheers very much for your help, and i feel much manlier now i know how to fiddle with a phone socket.
      Thanks a lot
      +1 satisfied forum user

     

     
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