This is a discussion on Xbox.com within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by Cube623 Just tried a silver account and the marketplace loaded up lightening quick! Maybe silver and gold ...
- 12-06-09, 10:24 AM #61
Last edited by mark1000; 12-06-09 at 11:15 AM.
- 12-06-09, 12:25 PM #62
just tried a silver account and it does run fine.it must be something to do with the sky player they are introducing later this year
- 12-06-09, 02:41 PM #63
This is to do with routing to the xbox.com website, not about silver or gold accounts, not about ps3, not about sky player and not about browsers
- 12-06-09, 03:23 PM #64
I don't think this is a routing issue if it was the traceroute would not work. It is more likely traffic shaping.
The odd thing is that with Sky and Xbox teaming up to deliver sky viewer on the xbox you would have expected the connection to improve if anything.
Either way they will have to support the xbox soon if they are delivery content to it. In the mean time things should improve when they start testing the new xbox sky viewer and that should be very soon, you never know that might even be the problem.
- 12-06-09, 03:50 PM #65
- 12-06-09, 03:51 PM #66
Well the one thing we can wait for is that Xbox Live will be down for 24 hours on Tuesday 16th June for scheduled maintenance so perhaps the problem could be rectified then.
Fingers crossed!!Cannot Understand Basic English 623
- 12-06-09, 03:51 PM #67
- 12-06-09, 04:03 PM #68
- 12-06-09, 04:17 PM #69
I think the important thing to state is that there is nothing an individual user can do to sort the problem so don't waste your time and energy trying.
But Sky / Easynet / Microsloth will sort this out and probably sooner rather then later.
- 12-06-09, 04:36 PM #70
Doing some more digging myself it looks a problem inside the msn network or int he link between that and easynet
As you will see from a traceroute loops between hosts from hop 10 onwards, so either a routing loop or the host is down, but it eventually leaves the routing loop after 3 loops.
This means that traffic does get between the hosts but is massively delayed. This explains the problem as we have intermittent loss of connection and slow connections.
As the last hop before the entry into the msn network is from the New York point of presence for easynet i would suggest the problem is between this and the NY POP for msn.
again the traceroute shows this as the latency between these two new york hosts is greater than the latency of the Atlantic link.
1 MY LAN NOT TELLING
2 MY LAN NOT TELLING
3 35 ms 37 ms 39 ms cr0.emrddin.uk.easynet.net [184.108.40.206]
4 31 ms 32 ms 32 ms 220.127.116.11
5 36 ms 36 ms 36 ms bu4.er10.thlon.ov.easynet.net [18.104.22.168]
6 35 ms 36 ms 36 ms bu4.gr10.telon.uk.easynet.net [22.214.171.124]
7 106 ms 105 ms 105 ms se0-7-0-0.gr10.bwnyc.us.easynet.net [126.96.36.199]
8 268 ms 208 ms 207 ms NYIIX.AS8075.MSN.NET [188.8.131.52]
9 105 ms 105 ms 106 ms ge-7-3-0-57.nyc-64cb-1b.ntwk.msn.net [184.108.40.206]
10 104 ms 105 ms 106 ms ge-7-0-0-0.nyc-64cb-1a.ntwk.msn.net [220.127.116.11
11 133 ms 128 ms 125 ms ge-1-0-0-0.chg-64cb-1b.ntwk.msn.net [18.104.22.168]
12 125 ms 126 ms 128 ms ge-7-0-0-0.chg-64cb-1a.ntwk.msn.net [22.214.171.124]
13 183 ms 184 ms 182 ms ge-3-3-0-0.co2-64c-1b.ntwk.msn.net [126.96.36.199]
14 182 ms 182 ms 183 ms ge-0-0-0-0.co2-64c-1a.ntwk.msn.net [188.8.131.52]
15 * * * Request timed out.
16 185 ms 184 ms * ten8-1.co1-76e-1.ntwk.msn.net [184.108.40.206]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.