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    Xbox.com

    This is a discussion on Xbox.com within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by PaulSky Have you guys tried running a tracert to see where the issue is sitting so that ...

    1. #21
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      Re: Xbox.com

      Quote Originally Posted by PaulSky View Post
      Have you guys tried running a tracert to see where the issue is sitting so that it can be reported to the network people?
      Excuse me?


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    3. #22
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      Re: Xbox.com

      Try the traceroute tool here:
      DNSstuff ~ Tools Sets
      Type in www.xbox.com and see what results come back high.

    4. #23
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      Re: Xbox.com

      Results:


    5. #24
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      Re: Xbox.com

      Ok now we need a traceroute from your PC. Are you running XP? If so go to start, click on run, type in CMD and press enter.
      Once you get a black window open type in
      tracert Xbox.com | Xbox.com Home
      and press enter.
      This will run the trace from your PC connection to the same address and will show hopefully a similar result to one I am seeing here from a non-sky network connection.

    6. #25
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      Re: Xbox.com

      Tracing route to xbox.com [65.55.42.140]
      over a maximum of 30 hops:

      1 x.x.x.x
      2 x.x.x.x
      3 75 ms 25 ms 23 ms l1.ar21.nildram.gs1.dsl.pipex.net [62.241.167.24
      3]
      4 22 ms 22 ms 22 ms ge-2-0-1.1.cr01.gs1.dsl.pipex.net [62.241.167.49
      ]
      5 23 ms 23 ms 22 ms gigabitethernet4-0.gw3.lnd2.alter.net [146.188.6
      8.233]
      6 23 ms 22 ms 23 ms so-1-1-0.CR2.LND2.ALTER.NET [158.43.233.110]
      7 27 ms 23 ms 23 ms so-0-3-0.XT2.LND2.ALTER.NET [146.188.15.245]
      8 99 ms 98 ms 98 ms so-0-2-0.IL1.NYC12.ALTER.NET [146.188.15.125]
      9 99 ms 99 ms 99 ms 0.so-7-0-0.IL3.NYC9.ALTER.NET [146.188.15.6]
      10 183 ms 182 ms 182 ms 0.so-0-1-0.xt1.sea1.alter.net [152.63.145.237]
      11 182 ms 181 ms 182 ms pos6-0.gw1.sea1.alter.net [152.63.104.241]
      12 189 ms 189 ms 201 ms mshtml-oc48primary.customer.alter.net [157.130.1
      84.70]
      13 188 ms 189 ms 188 ms ge-0-3-0-54.wst-64cb-1a.ntwk.msn.net [207.46.46.
      33]
      14 187 ms 191 ms 191 ms ge-5-0-0-0.co1-64c-1a.ntwk.msn.net [207.46.43.16
      8]
      15 193 ms 193 ms 193 ms ten8-1.co1-76e-1.ntwk.msn.net [207.46.47.183]
      16 *
      These are mine from a Pipex connection as of 1550

    7. #26
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      Re: Xbox.com

      Getting same problems too but not just xbox.com....Live marketplace is so slow and can hardly access any content.

    8. #27
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      Re: Xbox.com

      The pings/tracert i get from my connection seem fine compared against a working ISP but is still dog slow. Could it somehow be related to early testing of the new sky player that will be coming to xbox live in later update?

    9. #28
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      Re: Xbox.com

      Is there anyone here who has a bit of power to speak to Sky?

    10. #29
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      Re: Xbox.com

      These are my results from Sky Broadband for Xbox.com Tracert:

      1 1 ms <1 ms <1 ms My Router
      2 50 ms 43 ms 26 ms removed.easynet.net [xx]
      3 25 ms 22 ms 23 ms removed.easynet.co.uk [xx]
      4 32 ms 32 ms 32 ms bu4.er10.thlon.ov.easynet.net [89.200.135.144]
      5 33 ms 31 ms 30 ms bu4.gr10.telon.uk.easynet.net [89.200.135.145]
      6 100 ms 101 ms 100 ms se0-7-0-0.gr10.bwnyc.us.easynet.net [87.86.77.11
      3]
      7 101 ms 100 ms 101 ms NYIIX.AS8075.MSN.NET [198.32.160.191]
      8 100 ms 102 ms 102 ms ge-1-2-0-0.nyc-64cb-1a.ntwk.msn.net [207.46.47.2
      10]
      9 101 ms 101 ms 100 ms ge-7-0-0-0.nyc-64cb-1b.ntwk.msn.net [207.46.47.2
      1]
      10 188 ms 189 ms 189 ms ge-0-1-0-0.co1-64c-1b.ntwk.msn.net [207.46.43.17
      4]
      11 189 ms 189 ms 189 ms ten9-1.co1-76e-1.ntwk.msn.net [207.46.47.189]

    11. #30
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      Re: Xbox.com

      Yeah I've had the same problem since Tuesday (posted this somewhere else)

      Marketplace is incredibly slow so is the website.

      Just for more clarification here are my tracert results

      Code:
      C:\>tracert www.xbox.co.uk
      
      Tracing route to xbox.co.uk [65.55.42.140]
      over a maximum of 30 hops:
      
        1    17 ms    17 ms    17 ms  192.168.1.1
        2    44 ms    47 ms    44 ms  cr0.cmpel.uk.easynet.net [87.87.250.134]
        3    40 ms     *       42 ms  ip-87-87-152-97.easynet.co.uk [87.87.152.97]
        4    31 ms    45 ms    45 ms  bu4.er10.txlon.ov.easynet.net [89.200.135.142]
        5    48 ms    46 ms    46 ms  bu4.gr10.bllon.uk.easynet.net [89.200.135.143]
        6   115 ms   115 ms   115 ms  te0-0-0-1.gr10.bwnyc.us.easynet.net [87.86.77.10
      5]
        7   114 ms   114 ms   115 ms  NYIIX.AS8075.MSN.NET [198.32.160.191]
        8    97 ms   115 ms   114 ms  ge-1-2-0-0.nyc-64cb-1a.ntwk.msn.net [207.46.47.2
      10]
        9   135 ms   138 ms   134 ms  ge-1-0-0-0.chg-64cb-1b.ntwk.msn.net [207.46.41.1
      97]
       10   136 ms   136 ms   119 ms  ge-0-0-0-0.chg-64cb-1a.ntwk.msn.net [207.46.43.1
      50]
       11   192 ms   177 ms   195 ms  ge-3-3-0-0.co2-64c-1b.ntwk.msn.net [207.46.43.15
      3]
       12   193 ms   194 ms   193 ms  ge-0-0-0-0.co2-64c-1a.ntwk.msn.net [207.46.45.19
      3]
       13   194 ms   186 ms   193 ms  ge-6-1-0-0.co1-64c-1a.ntwk.msn.net [207.46.43.17
      0]
       14   176 ms   208 ms   177 ms  ten8-1.co1-76e-1.ntwk.msn.net [207.46.47.183]
       15     *        *        *     Request timed out.
       16     *        *        *     Request timed out.
       17     *        *        *     Request timed out.
       18     *        *        *     Request timed out.
       19     *        *        *     Request timed out.
       20     *        *        *     Request timed out.
       21     *        *        *     Request timed out.
       22     *        *        *     Request timed out.
       23     *        *        *     Request timed out.
       24     *        *        *     Request timed out.
       25     *        *        *     Request timed out.
       26     *        *        *     Request timed out.
       27     *        *        *     Request timed out.
       28     *        *        *     Request timed out.
       29     *        *        *     Request timed out.
       30     *        *        *     Request timed out.
      
      Trace complete.
      Any ideas?
      Cannot Understand Basic English 623

     

     
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