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    Youtube streaming very slowly

    This is a discussion on Youtube streaming very slowly within the Sky Broadband help forums, part of the Sky Broadband help and support category; I'll get the important things over with first: Connection Speed 800 kbps 256 kbps Line Attenuation 56 db 31 db ...

    1. #1
      User05's Avatar
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      Youtube streaming very slowly

      I'll get the important things over with first:

      Connection Speed 800 kbps 256 kbps
      Line Attenuation 56 db 31 db
      Noise Margin 18 db 23 db

      I know it looks like I'm capped, but I think I'm around 12km from my exchange and every estimate on what my line should handle (around 1.5mb or so) syncs really unstable. Anyway, now that's out of the way onto the explanation.

      Over the past 2-3 days, youtube has been streaming intermittently. One time it may load ok and stream without having to stop to buffer and other times it will stop to buffer every couple of seconds. Doubt it's errors being produced as power cycling isn't resolving either and as I say it's very intermittent. I connect wirelessly primarily but ethernet connection does not resolve it.

      It is ONLY youtube that is streaming slow as I've tried dailymotion to test it and that streams fine like it would normally. Pinged both of them:

      Pinging youtube.com [208.117.236.69] with 32 bytes of data:
      Reply from 208.117.236.69: bytes=32 time=727ms TTL=247
      Reply from 208.117.236.69: bytes=32 time=984ms TTL=247
      Reply from 208.117.236.69: bytes=32 time=585ms TTL=247
      Reply from 208.117.236.69: bytes=32 time=831ms TTL=247

      Ping statistics for 208.117.236.69:
      Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
      Approximate round trip times in milli-seconds:
      Minimum = 585ms, Maximum = 984ms, Average = 781ms

      Pinging dailymotion.com [195.8.215.136] with 32 bytes of data:
      Reply from 195.8.215.136: bytes=32 time=129ms TTL=55
      Reply from 195.8.215.136: bytes=32 time=90ms TTL=55
      Reply from 195.8.215.136: bytes=32 time=90ms TTL=55
      Reply from 195.8.215.136: bytes=32 time=91ms TTL=55

      Ping statistics for 195.8.215.136:
      Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
      Approximate round trip times in milli-seconds:
      Minimum = 90ms, Maximum = 129ms, Average = 100ms

      You can obviously see the big difference there. Just looking for confirmation on this as it would suggest it's simply youtube's servers being a nuisance at the moment, but does anyone have any other suggestions?


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    3. #2
      dgilbert2's Avatar
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      Thumbs down re: Youtube streaming very slowly

      I've noticed the same problem as you on YouTube.

      Must be at their end!

    4. #3
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      re: Youtube streaming very slowly

      It only started recently as well for you, mate? Anyone else having the problems also?

      Also done a tracert if it helps:

      Tracing route to youtube.com [208.117.236.69]
      over a maximum of 30 hops:

      1 4 ms 1 ms 1 ms www.routerlogin.com [192.168.0.1]
      2 73 ms 65 ms 72 ms cr0.niwby.uk.easynet.net [87.87.252.21]
      3 60 ms 60 ms 60 ms ip-87-87-170-97.easynet.co.uk [87.87.170.97]
      4 75 ms 74 ms 75 ms 74.125.51.218
      5 75 ms 74 ms 75 ms 74.125.51.217
      6 102 ms 92 ms 93 ms 64.233.175.27
      7 143 ms 180 ms 142 ms 209.85.250.54
      8 195 ms 142 ms 145 ms 209.85.252.214
      9 148 ms 148 ms 145 ms bu-in-f18.google.com [72.14.217.18]
      10 * * * Request timed out.
      11 * * * Request timed out.
      12 * * * Request timed out.
      13 224 ms 223 ms 224 ms youtube.com [208.117.236.69]

      Seems a few hops are timing out. racerted google.com also and actually had one time out also.

      Tracing route to google.com [74.125.45.100]
      over a maximum of 30 hops:

      1 1 ms 1 ms 1 ms www.routerlogin.com [192.168.0.1]
      2 101 ms 72 ms 68 ms cr0.niwby.uk.easynet.net [87.87.252.21]
      3 60 ms 60 ms 60 ms ip-87-87-170-97.easynet.co.uk [87.87.170.97]
      4 77 ms 75 ms 75 ms 72.14.198.126
      5 79 ms 75 ms 75 ms 72.14.198.125
      6 94 ms 95 ms * 64.233.175.27
      7 145 ms 145 ms 144 ms 209.85.250.54
      8 166 ms 167 ms 176 ms 209.85.251.9
      9 164 ms 164 ms 164 ms 72.14.232.215
      10 176 ms 164 ms 178 ms 209.85.253.137
      11 * * * Request timed out.
      12 * 165 ms 165 ms yx-in-f100.google.com [74.125.45.100]

    5. #4
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      Cam
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      re: Youtube streaming very slowly

      Same problem as you, although I've noticed some videos load quicker than others...?
      It must be sky, because my mate that lives down my street has no issues and he's with BT. Like you said it starts loading and then stops, randomly. It's been happening for the last month or so for me!

      Took me 20 minutes to load one video

      Sky don't throttle youtube traffic do they?

    6. #5
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      re: Youtube streaming very slowly

      Same for me here Nottingham Sky.

      8Mb connection getting around 6.5Mb.

      Everything else fine YouTube unusable

      Hopefully sky fix it soon !!

    7. #6
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      re: Youtube streaming very slowly

      Nothing wrong here, but doing a trace gives this result

      Tracing route to youtube.com [208.117.236.69]
      over a maximum of 30 hops:

      1 1 ms <1 ms <1 ms 192.168.0.1
      2 27 ms 27 ms 36 ms cr0.esban.uk.easynet.net [87.87.251.7]
      3 24 ms 25 ms 24 ms 87.87.131.97
      4 39 ms 38 ms 38 ms 74.125.51.218
      5 38 ms 38 ms 37 ms 74.125.51.217
      6 54 ms * 55 ms 64.233.175.27
      7 104 ms 105 ms 105 ms 209.85.250.54
      8 105 ms 105 ms 105 ms 209.85.252.214
      9 118 ms 115 ms 115 ms bu-in-f18.google.com [72.14.217.18]
      10 * * * Request timed out.
      11 * * * Request timed out.
      12 * * * Request timed out.
      13 184 ms 185 ms 183 ms youtube.com [208.117.236.69]

      Trace complete.

      C:\Users\Tom>
      It leaves the Sky network after the 3rd hop and goes to USA, this is where the hold up is, nothing to do with Sky.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


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    8. #7
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      re: Youtube streaming very slowly

      as isitme said problem lies outside of sky network but you do need to contact tech support to try and reduce ping rate anyway you have good snr 18db and 23db but first check setup in house and contact when in test socket

    9. #8
      Isitme's Avatar
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      re: Youtube streaming very slowly

      Has Youtube always routed through the Google servers, or is this recent? It seems to be the source of the main hold up, maybe taking too long to check what we are watching so they can target their adverts properly.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #9
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      re: Youtube streaming very slowly

      The OP should phone Sky and ask them to lift the cap on his connection. He is nothing like 12K from the exchange and should get between 4 and 5 Mbs. If he is told otherwise, he is being fobbed off and should keep phoning back until he gets a result.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    11. #10
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      re: Youtube streaming very slowly

      Quote Originally Posted by Isitme View Post
      Has Youtube always routed through the Google servers, or is this recent? It seems to be the source of the main hold up, maybe taking too long to check what we are watching so they can target their adverts properly.
      I have been having the same problem
      Thought it was related to my speed issue ( discussed on another thread )
      Yesterday i got Google error, i think it was 502 server error.

     

     
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