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    DNS trouble; new firmware time?

    This is a discussion on DNS trouble; new firmware time? within the Sky Broadband help forums, part of the Sky Broadband help and support category; It looks like the router is faulty, there is no ADSL on your line, or you are not plugged into ...

    1. #11
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
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      Sky TV: Sky+ HD
      Join Date
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      Central Scotland
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      Re: DNS trouble; new firmware time?

      It looks like the router is faulty, there is no ADSL on your line, or you are not plugged into a 'live' phone line. Check the phone socket you are plugged into is working by trying a phone in it. If it is, you will have to phone Sky and tell them your internet light is not coming on.

      If you are using a plug in extension, make sure it is not running through 2 filters. If possible plug into the Test socket, link below.


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.

      Useful Utilites TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.

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    3. #12
      Paulscottcanavan's Avatar
      Paulscottcanavan is offline Sky User Member
      Broadband ISP: Sky Max
      Router: Netgear V1 DG834GT
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      Edinburgh, Scotland
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      Re: DNS trouble; new firmware time?

      I should note that there appears to be a little light coming from the tick symbol, but I think that may just be from the glow of the other two (it's not nearly as bright). The lights also seem to flash erratically which I'm guessing is a bad sign.

      I found the Sky CD so Ill revert the router to it's original firmware (in case the Sky guys throw a hissy fit if they check the settings when they replace it), and ask them to send me a new router. I assume I just do the same process as before but woih the old .img file? I can put the community driver on once I've got it up and running

      Thank you so much for your help, I shall keep you posted.


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