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    Advice please - use to connect at 7mb now dropped to 1.5!

    This is a discussion on Advice please - use to connect at 7mb now dropped to 1.5! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi Everone Advice greatly appreciated. Have been with sky on adsl2 for 2 years and had a stable commeection of ...

    1. #1
      dave.clarke's Avatar
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      Advice please - use to connect at 7mb now dropped to 1.5!

      Hi Everone

      Advice greatly appreciated. Have been with sky on adsl2 for 2 years and had a stable commeection of 6-7mb with a realistic and stable spped of 5.5.

      Yesterday it dropped to 1.2! Nothing changed in the house, attenuation and noise the same, the line sounds clear, have changed the filters etc.

      Sky say I am lucky to get that as I am so far from the exchange and that I could never have got the speeds I report. After I begged them they checked if I was on adsl2 still and I was, but they them put me on adsl due topoor connection speed.

      Finally I logged a noisy line fault to see if BT will check the line.

      Any suggestions would be great as I am fed up and confused.

      Many thanks

      Dave

      stats added - any help appreciated. Have internally wired extension direct from main box, nothing has changed with that, no new phones or anything.

      ppp0 Link encap:Point-Point Protocol
      inet addr:90.218.98.80 P-t-P:87.87.253.179 Mask:255.255.255.255
      UP POINTOPOINT RUNNING NOARP MULTICAST MTU:1492 Metric:1
      RX packets:12812 errors:0 dropped:0 overruns:0 frame:0
      TX packets:9072 errors:0 dropped:0 overruns:0 carrier:0
      collisions:0 txqueuelen:3
      RX bytes:12622084 (12.0 MiB) TX bytes:1904135 (1.8 MiB)

      Uptime 1162.63 1135.26
      Wan up 56.89 44.17
      adslctl: ADSL driver and PHY status
      Status: ShowtimeRetrain Reason: 0
      Channel: INTR, Upstream rate = 768 Kbps, Downstream rate = 1312 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 8.2 14.0
      Attn(dB): 47.0 28.0
      Pwr(dBm): 14.8 11.3
      Max(Kbps): 1504 1152
      Rate (Kbps): 1312 768
      G.dmt framing
      K: 42(0) 25
      R: 16 16
      S: 4 8
      D: 32 8
      ADSL2 framing
      MSGc: 1 1
      B: 42 25
      M: 4 8
      T: 1 1
      R: 16 16
      S: 4.3720 8.6153
      L: 344 208
      D: 32 8
      Counters
      SF: 66431 66432
      SFErr: 0 0
      RS: 1129340 563677
      RSCorr: 273430 6
      RSUnCorr: 0 0

      HEC: 0 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 3494725 0
      Data Cells: 273919 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 0 0
      SES: 0 0
      UAS: 19 0
      AS: 1130

      INP: 5.95 2.46
      PER: 1.91 1.88
      delay: 34.97 17.23
      OR: 29.27 29.71

      Bitswap: 0 0

      Total time = 19 min 22 sec
      SF = 66431
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 1 day time = 19 min 22 sec
      SF = 66431
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 15 minutes time = 4 min 22 sec
      SF = 15399
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 51032
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Showtime Drop Reason: 0
      Last Retrain Reason: 0
      adslctl: ADSL driver and PHY status
      Status: ShowtimeRetrain Reason: 0
      Channel: INTR, Upstream rate = 768 Kbps, Downstream rate = 1312 Kbps
      ChipSet Vendor Id: GSPN:0x 8
      ChipSet VersionNumber: 0x 8
      ChipSet SerialNumber:
      Last edited by dave.clarke; 05-06-09 at 05:04 PM.


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    3. #2
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      Re: Advice please - use to connect at 7mb now dropped to 1.5!

      Post your router stats, without them we cannot see what is happening.

    4. #3
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      Re: Advice please - use to connect at 7mb now dropped to 1.5!

      We would need the router stats as smithy says before we can say anything, other than that Quit sky since there connect package is hopeless

    5. #4
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      Re: Advice please - use to connect at 7mb now dropped to 1.5!

      Quote Originally Posted by Gazz380 View Post
      We would need the router stats as smithy says before we can say anything, other than that Quit sky since there connect package is hopeless
      "Advice please - use to connect at 7mb now dropped to 1.5!"

      Think you misread the topic title

    6. #5
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      Re: Advice please - use to connect at 7mb now dropped to 1.5!

      I don't think the OP is on Connect!!!

      Posting the stats, preferably from the normal position and from the Test socket is the way forward. It is possible the line has been switched to ADSL2+ and is having difficulty handling it.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #6
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      Re: Advice please - use to connect at 7mb now dropped to 1.5!

      Am Tired.. lol

    8. #7
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      Re: Advice please - use to connect at 7mb now dropped to 1.5!

      Admin note: 2 posts removed from above (one post, one quote of the post). This isn't a forum where insulting any person or group of people is acceptable - specifically in this case the "entire" Sky T1 team

      If you have a specific issue you want to raise then please do but not in an insulting way.

    9. #8
      dave.clarke's Avatar
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      Re: Advice please - use to connect at 7mb now dropped to 1.5!

      sorry if I have posted in the wrong place?

      Any help apprecuiated, cannot cope with 1meg speeds for long! Have internally wired extension direct from main box, nothing has changed with that, no new phones or anything. Have connected directly to main box for sky and made little difference - they recokon my line has been tampered with by BT but while I have a connection they wont report it. As you can see they have teken me off adsl2, even so I shoiuld get better than 1meg?

      Dave

      ppp0 Link encap:Point-Point Protocol
      inet addr:90.218.98.80 P-t-P:87.87.253.179 Mask:255.255.255.255
      UP POINTOPOINT RUNNING NOARP MULTICAST MTU:1492 Metric:1
      RX packets:12812 errors:0 dropped:0 overruns:0 frame:0
      TX packets:9072 errors:0 dropped:0 overruns:0 carrier:0
      collisions:0 txqueuelen:3
      RX bytes:12622084 (12.0 MiB) TX bytes:1904135 (1.8 MiB)

      Uptime 1162.63 1135.26
      Wan up 56.89 44.17
      adslctl: ADSL driver and PHY status
      Status: ShowtimeRetrain Reason: 0
      Channel: INTR, Upstream rate = 768 Kbps, Downstream rate = 1312 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 8.2 14.0
      Attn(dB): 47.0 28.0
      Pwr(dBm): 14.8 11.3
      Max(Kbps): 1504 1152
      Rate (Kbps): 1312 768
      G.dmt framing
      K: 42(0) 25
      R: 16 16
      S: 4 8
      D: 32 8
      ADSL2 framing
      MSGc: 1 1
      B: 42 25
      M: 4 8
      T: 1 1
      R: 16 16
      S: 4.3720 8.6153
      L: 344 208
      D: 32 8
      Counters
      SF: 66431 66432
      SFErr: 0 0
      RS: 1129340 563677
      RSCorr: 273430 6
      RSUnCorr: 0 0

      HEC: 0 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 3494725 0
      Data Cells: 273919 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 0 0
      SES: 0 0
      UAS: 19 0
      AS: 1130

      INP: 5.95 2.46
      PER: 1.91 1.88
      delay: 34.97 17.23
      OR: 29.27 29.71

      Bitswap: 0 0

      Total time = 19 min 22 sec
      SF = 66431
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 1 day time = 19 min 22 sec
      SF = 66431
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 15 minutes time = 4 min 22 sec
      SF = 15399
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 51032
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Showtime Drop Reason: 0
      Last Retrain Reason: 0
      adslctl: ADSL driver and PHY status
      Status: ShowtimeRetrain Reason: 0
      Channel: INTR, Upstream rate = 768 Kbps, Downstream rate = 1312 Kbps
      ChipSet Vendor Id: GSPN:0x 8
      ChipSet VersionNumber: 0x 8
      ChipSet SerialNumber:

    10. #9
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      Re: Advice please - use to connect at 7mb now dropped to 1.5!

      Quote Originally Posted by dave.clarke View Post
      sorry if I have posted in the wrong place?
      It's your thread so absolutely in the right place

      The above comments were addressed to the poster(s) of the posts I removed so they know why they've gone.

    11. #10
      dave.clarke's Avatar
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      Re: Advice please - use to connect at 7mb now dropped to 1.5!

      Update, a BT engineer called to the house today (wow how quick is that), he thinks he found a fault in a pole down the rd - no improvement in speed though.

      Very frustrating call to tier one and had to speak to a supervisor to get to tier 2. Now escalated a BB fault to BT and a new router on the way.

      Sounds reasonable to me, would you folks agree at this point?

      cheers

      Dave

     

     
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