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    New Max User (DLM Started Today)

    This is a discussion on New Max User (DLM Started Today) within the Sky Broadband help forums, part of the Sky Broadband help and support category; Do what Isitme says but do it after 10:30pm, you should get to CST . It looks like you are ...

    1. #11
      Smithy99's Avatar
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      Re: New Max User (DLM Started Today)

      Do what Isitme says but do it after 10:30pm, you should get to CST.

      It looks like you are getting the new improved upload speed of 1.3mb, yu are indeed one of the lucky ones.


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    3. #12
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      Re: New Max User (DLM Started Today)

      New and improved eh

      What do I say when I call them? Being new to SkyBB not too sure what to say

    4. #13
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      Re: New Max User (DLM Started Today)

      Just tell them that you think DLM has capped your downstrean as you have plenty of noise matgin to spare but are not getting the full 16mb.

      If you are speaking to CST they should know what you are talking about and fix it while you are on the phone to them.

    5. #14
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      Re: New Max User (DLM Started Today)

      Cool thanks. I'll give them a call 2nite. Will I automatically be put through to CST or will I have to ask to speak to them?

    6. #15
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      Re: New Max User (DLM Started Today)

      Chances are it will be them who answer the phone. If not and you get 1st line who won't put you through, hang up and try again.

      I have nearly always got through to CST after 10:30pm without talking to 1st Line.

    7. #16
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      Re: New Max User (DLM Started Today)

      Just thought I would sign up to give a thankyou to Smithy99 and Isitme. I have been following this thread with interest as my stats were very similar to emotionaltrout's. After DLM my line was capped to 11260 kbps, having followed your advice I'm connected at a very healthy 16380 kbps. I was told by CST that it was because my upstream was set way to high (1.3 mbps).
      Thanks again.

    8. #17
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      Re: New Max User (DLM Started Today)

      looks like my line may be heading in the same direction as yours chrismcp, I'm still going through DLM (5days into it) but 2day my download has stopped increasing even though theres still a 13.0db noise margin to play with. My upload is still on the rise though????

      Yesterdays sync
      Connection Speed11263 kbps926 kbps
      Line Attenuation20.0 db9.2 db
      Noise Margin13.2 db9.0 db

      Todays sync
      Connection Speed11263 kbps980 kbps
      Line Attenuation20.0 db9.2 db
      Noise Margin13.2 db 8.5 db

    9. #18
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      Re: New Max User (DLM Started Today)

      My upload is still on the rise though????
      That may be part of the problem. Your upstream noise margin is a bit lower than normal. Let it finish and if there is no improvement phone them up. You should get 16+Mb with your attenuation.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #19
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      Re: New Max User (DLM Started Today)

      Is it normal for Sky to pick up the phone this time of nite and say we are having problems with our systems and cant do anything, please call back tomorrow?

      I'm guessing that isn't CST??

      OMG Rude sods!!! They've done it again and straight after she said it she put the phone down on me! This one said something about server maintanence.

    11. #20
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      Re: New Max User (DLM Started Today)

      Quote Originally Posted by emotionaltrout View Post
      Is it normal for Sky to pick up the phone this time of nite and say we are having problems with our systems and cant do anything, please call back tomorrow?

      I'm guessing that isn't CST??

      OMG Rude sods!!! They've done it again and straight after she said it she put the phone down on me! This one said something about server maintanence.
      Hmm. Could explain their problems with connecting to Xbox.com atm?

     

     
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