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    Speed Dropping Overnight

    This is a discussion on Speed Dropping Overnight within the Sky Broadband help forums, part of the Sky Broadband help and support category; I've ordered an NTE5a but I'm going to try and get Sky to get it done for me officially first. ...

    1. #11
      neilmcl's Avatar
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      Re: Speed Dropping Overnight

      I've ordered an NTE5a but I'm going to try and get Sky to get it done for me officially first. I'll argue that the line is noisy during the night so they may get an engineer sent out to have a look and hopefully he'll replace my crap external wiring, the old GPO BT30 and master socket and maybe even look at the overhead wire. I'm just waiting until next week when Sky take over my line rental from BT.


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    3. #12
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      Re: Speed Dropping Overnight

      I wouldn't hold my breath.

    4. #13
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      Re: Speed Dropping Overnight

      A quick update. I got Sky to run a line test during the day and again at 10:30 at night. The first one showed no errors but the one in the evening gave out a Customer Engineer (CE) fault, at least I wasn't imagining it.

      We arranged an engineer call out, with the usual warnings of large charges if they didn't find anything wrong and this afternoon a very pleasant BT Openreach engineer duly arrived to have a look. After checking the overhead and drop line he discovered that the ancient cable running around the outside of the house was suffering from corrosion. He fitted a new drop cable and replaced my incoming socket with a new NTE5a and rewired the existing extensions, all for nowt. Result..

    5. #14
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      Re: Speed Dropping Overnight

      What are your stats like now?

      TomD


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    6. #15
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      Re: Speed Dropping Overnight

      Hmm. What I don't understand is why it would cause a noise problem just in the evening? :\

      I remember when I first moved into this house, BT had to come out and do some re-wiring, I do believe. As we now have two/three black lines running down the front wall of our house.

      How can you get your line checked for faults too?

    7. #16
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      Re: Speed Dropping Overnight

      Quote Originally Posted by Isitme View Post
      What are your stats like now?
      Much the same, noise margin still dropping in the evening.

    8. #17
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      Re: Speed Dropping Overnight

      Quote Originally Posted by LiamMc03 View Post
      Hmm. What I don't understand is why it would cause a noise problem just in the evening? :\
      The engineer suggested that as the temperature drops overnight the corroded part of the wire doesn't make such a good contact as it would normally do as the exposed wires contract. Kind of makes sense but I don't think that was the cause of my problem as the my router is still reporting a drop in the noise margin overnight. One theory I've read is that the overhead cables may pick up RF interference from pirate radio stations. There maybe something in this particularly as my issue seems to happen at exactly the same time each nght.

      Quote Originally Posted by LiamMc03 View Post
      How can you get your line checked for faults too?
      Depends who your line rental is with, contact the provider, tell them you hear noise on the line and they will run a line test for you.

    9. #18
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      Re: Speed Dropping Overnight

      Quote Originally Posted by neilmcl View Post
      Much the same, noise margin still dropping in the evening.
      Same happens here fella. You get used to it, I guess.

      ADSL Link Downstream Upstream
      Connection Speed 15326 kbps 760 kbps
      Line Attenuation 29 db 7.5 db
      Noise Margin 7* db 17 db

      * This changes intermittently, normally ranging from 2-7.

    10. #19
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      Re: Speed Dropping Overnight

      hi all just spent a good few hours reading the forums heres my problem:

      we got bb then quite quickly upgraded to sky bb max, after a short while we noticed the speed was not good, we called sky and they said the dlm at the exchange had configured the line to less than a mg, they suspended the dlm and set the speed at 9.6mg.

      that was okay for about 2 weeks then it dropped again below a mg, called sky again they reset it back to 9mg next morning it dropped again.

      called them again run through countless trouble shooting with t1 and t2 finally got through to t3 and they theorized it was the router so they sent a new 1, when we got it we called sky to reconfigure speed back to 9.6mg which they did it was okay until early hours of the morning then connection dropped when it came back it was intermittent at best and it had also dropped to 7.9mg

      then this morning i got up and it had dropped to less than mg i again called sky and told them flatly that i would be going to virgin if they failed to resolve problem to my satisfaction, they decided to book a RAIN engineer to attend tomorrow but they told me that they had to set our speed to the maximum the line was capable of holding which was 14mg which dropped to 9.8mg during the call to sky, and low and behold around 8 tonight the connection dropped wouldnt come back until router was rebooted, once the reboot was complete the speed droped to 7.9mg then connection dropped intermittently and eventual stats are as below, anyone got any help:

      ADSL Link Downstream Upstream
      Connection Speed 480 kbps 409 kbps
      Line Attenuation 45.0 db 25.4 db
      Noise Margin 8.2 db 15.0 db

      the noise margin flutters quite badly in the evenings going as low as 1.1 at times
      Last edited by gld77; 11-06-09 at 02:18 AM.

    11. #20
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      Re: Speed Dropping Overnight

      How are you connected to the line, do you have any extension sockets on the line and do you have a test socket?

     

     
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