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    Internet page loading slow and timing out

    This is a discussion on Internet page loading slow and timing out within the Sky Broadband help forums, part of the Sky Broadband help and support category; Its been about a month now since my internet times out while browsing so I have to refresh the same ...

    1. #1
      Vegeta's Avatar
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      Question Internet page loading slow and timing out

      Its been about a month now since my internet times out while browsing so I have to refresh the same page a few times for it to load. I've not changed anything on my system so it has to be Sky broadband. I've tried different browsers and also tried browsing under Linux and I get the same problem.

      Here are my router stats:



      Anyone know what it could be and how to fix it?

      Thanks.


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    3. #2
      IWasNotTheEnemy's Avatar
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      Re: Internet page loading slow and timing out

      upstream SNR isn't too great - this might be an issue...

      tried the test socket?
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
      Isitme's Avatar
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      Re: Internet page loading slow and timing out

      Are you using wireless? I notice you have it enabled. If so try a wired connection, if it improves then you may need to change the channel in the router.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #4
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      Re: Internet page loading slow and timing out

      Quote Originally Posted by Isitme View Post
      Are you using wireless? I notice you have it enabled. If so try a wired connection, if it improves then you may need to change the channel in the router.
      I have my PC connected to the Sky router with an Ethernet cable. The wireless is for my laptop and games consoles.

      I tried the test socket and get the same results.

      When I first got Sky broadband, these were the router stats:

      Sky BB Max but connected at 8Mbps?

      ADSL Link Downstream Upstream
      Connection Speed 10112 kbps 764 kbps
      Line Attenuation 32 db 9 db
      Noise Margin 6 db 11 db
      The upstream line attenuation seems to have changed greatly.

      Can I get this sorted through Kana?

      http://www.sky.com/portal/site/skycom/kana

    6. #5
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      Re: Internet page loading slow and timing out

      no as you'll need to speak to Sky - a 2Mbps drop isn't good so it's either a line fault or something your end...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    7. #6
      Isitme's Avatar
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      Re: Internet page loading slow and timing out

      I tried the test socket and get the same results.
      Are the noise margins exactly the same? If so, as IANTE says, phone Sky, using a KANA although it worked the last time, may end up in your speed being further reduced.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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