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    Connection speed help

    This is a discussion on Connection speed help within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, i got skyMid recently and have a pretty lousy connection speed. I'm hoping someone might be able to give ...

    1. #1
      coombesy's Avatar
      coombesy is offline Sky User Member
      Broadband ISP: Sky Mid
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
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      May 2009
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      Connection speed help

      Hi, i got skyMid recently and have a pretty lousy connection speed.
      I'm hoping someone might be able to give me some advise.

      The connection details on mySky suggest that the line testing is complete and they have set my download speed at 768kb. The estimate on my line was up to 4mb.

      Anything i can do about this?
      Here's my stats:

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 7455 10945 0 0 0 18:29:55
      LAN 15 0 0 0 0 18:30:45
      WLAN 13957 9646 0 0 0 18:30:17
      ADSL Link Downstream Upstream
      Connection Speed 767 kbps 412 kbps
      Line Attenuation 52.5 db 31.6 db
      Noise Margin 22.9 db 18.5 db

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    3. #2
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
      Exchange: Irby
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Jun 2007
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      Re: Connection speed help

      With a good line you should see around 5-6mb with those stats.

      If you are still within the 10 days training period then you should wait until it is over, if not then ring Sky after 10:30pm is best and ask them to manually adjust your line as DLM has left it crippled.

      You should make sure you have no internal line issues before you do this so check you have filters on every socket that is in use by a telephone type device (remember the Sky box line if you have one).

      Also it is worh pluggin into the test socket when you ring to save time and to ensure you get the best connection (see sig for details if you have one).

      Also if you have any extensions, remove the face off the master socket and take any wires out that are NOT in 2 & 5, you don't need them and they can cause noise.



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