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    I've got BB Max but have a low connection speed (router stats inc.)

    This is a discussion on I've got BB Max but have a low connection speed (router stats inc.) within the Sky Broadband help forums, part of the Sky Broadband help and support category; I've spoken to several people at SKY BB now and they refuse to do anything because I am getting over ...

    1. #21
      yeahdisk's Avatar
      yeahdisk is offline Sky User Member
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      Re: I've got BB Max but have a low connection speed (router stats inc.)

      I've spoken to several people at SKY BB now and they refuse to do anything because I am getting over 8.

      Despite the fact that I always used to get 16-24 with my old provider (and it is obvious that my synch speed has been capped).

      latest stats (and I've been using the Sky Router for weeks now)

      ADSL Link Downstream Upstream
      Connection Speed 8185 kbps 796 kbps
      Line Attenuation 22.0 db 10.2 db
      Noise Margin 15.4 db 16.0 db

      Any advice on another way or am I stuck with this?


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    3. #22
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      Smithy99 is offline Sky User Member
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      Re: I've got BB Max but have a low connection speed (router stats inc.)

      Ring again after 10:30 pm and insist that you speak to CST once you have done all the other checks.

      Your line is capped, you will get near the 16mb if not more.

    4. #23
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      Re: I've got BB Max but have a low connection speed (router stats inc.)

      OK i'll try!

    5. #24
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      Re: I've got BB Max but have a low connection speed (router stats inc.)

      Finally!

      ADSL Link Downstream Upstream
      Connection Speed 16378 kbps 796 kbps
      Line Attenuation 22.0 db 10.2 db
      Noise Margin 8.9 db 15.5 db

      Thanks for the advice

    6. #25
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      Re: I've got BB Max but have a low connection speed (router stats inc.)

      Result, was it afetr 10:30pm when you rang?

    7. #26
      yeahdisk's Avatar
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      Re: I've got BB Max but have a low connection speed (router stats inc.)

      No - I called at about 1pm this afternoon.

      I just straight up told the guy that it was obvious from my SNR and attenuation that I had been capped and I wanted CST to remove the cap.

      He asked me if had been through all the steps with other operators (turning off your machine yada yada) and I said yes.

      He put me on hold for about 10 minutes while he spoke to CST, then hey presto, 16mbs.

      I think I got lucky with a decent chap on the other end of the phone.

    8. #27
      Smithy99's Avatar
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      Re: I've got BB Max but have a low connection speed (router stats inc.)

      Yes there are a few of them who will take a chance when it is obviously something CST need to do, the daft thing is, they arn't supposed to use their brain and will get in trouble if caught.

     

     
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