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    Broadband Service Details Page

    This is a discussion on Broadband Service Details Page within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi Is the 'Broadband Service Details' page at mysky.sky.com normally accurate? The reason I ask is that as a new ...

    1. #1
      adt100's Avatar
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      Broadband Service Details Page

      Hi

      Is the 'Broadband Service Details' page at mysky.sky.com normally accurate? The reason I ask is that as a new user (connected for 29 hours) my page says;
      Your Connection details
      Line testing is not currently in progress.
      My understanding is that for the first 10 days testing should take place on my connection to determine the maximum speed my line will support but I am stuck at 4095. Do I need to contact Sky or should I just be more patient and trust that testing is taking place but it is not being reported.

      Andrew

      Router Stats --
      Connection Speed 4095 kbps 510 kbps
      Line Attenuation 29.0 db 12.9 db
      Noise Margin 13.1 db 22.0 db


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    3. #2
      IWasNotTheEnemy's Avatar
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      Re: Broadband Service Details Page

      it normally kicks in a day or so after activation - unless you're on an ISAM...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
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      Re: Broadband Service Details Page

      It seems that it can sometimes take a day or two to come to life, the section in MySky should be up-to-date.

      Edit: If you were on an ISAM then you wouldn't have been setup at the new slow starting speeds.

    5. #4
      adt100's Avatar
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      Re: Broadband Service Details Page

      Thanks MrStabby and IAmNotTheEnemy you were absolutely correct the training seems to have started overnight as I am now connected at 12285. I guess I need to learn to be patient. However the 'Broadband Service Details' page still says no training is taking place so this page is not always accurate.

      Andrew

      Router Stats -
      Connection Speed 12285 kbps 921 kbps
      Line Attenuation 29.0 db 12.9 db
      Noise Margin 9.4 db 10.0 db

    6. #5
      IWasNotTheEnemy's Avatar
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      Re: Broadband Service Details Page

      well, I'm on Connect and have been for over a year yet tha page says I'm still training...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    7. #6
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      Re: Broadband Service Details Page

      Iv left Connect and its still part of my package according to that page!

    8. #7
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      Re: Broadband Service Details Page

      Mine seems to be correct - apart from the original estimate...
      (We have had max for almost 2 yearss - but they disconnected it in error in Jan)

      Quote:

      Your Sky Broadband

      You have Sky Broadband Max which offers a maximum download speed of up to 16Mb
      Speed Estimate

      When you purchased Sky Broadband, we estimated that the maximum download speed for your line was: 4.0Mb

      AND

      Your connection details

      Line connection testing completed on 23/01/2009
      Download Speed

      Your connection has been set to a download speed of up to
      8.0Mb (8192Kb)
      Upload Speed

      Your connection has been set to an upload speed of up to
      0.8Mb (768Kb)


      I normally get around 7.5mb..

      Mike

    9. #8
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      Re: Broadband Service Details Page

      Meant to add - I never realised that page existed, but it's quite handy to see what they have "capped" you at...

      Mike

    10. #9
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      Re: Broadband Service Details Page

      it must take a snapshot of activation as it still has my estimate of 2.5Mbps (the old BT one - now says 4.5Mbps) and I'm here on 5.5Mbps...

      ^^and it's quicker to just log in the router...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    11. #10
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      Re: Broadband Service Details Page

      Connection details

      Service unavailable
      Sorry, this service is currently unavailable. We are sorry for any inconvenience this has caused.

      Has always showed like this for me ^

     

     

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