Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 3 of 3

    You'll love this one..!!

    This is a discussion on You'll love this one..!! within the Sky Broadband help forums, part of the Sky Broadband help and support category; I've had my internet service now with Sky since the 13/9 and I must admit I've had no complaints since ...

    1. #1
      ady199's Avatar
      ady199 is offline Sky User Member
      Exchange: Leamington Spa
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Sep 2006
      Posts
      100
      Thanks
      0
      Thanked 0 Times in 0 Posts

      You'll love this one..!!

      I've had my internet service now with Sky since the 13/9 and I must admit I've had no complaints since today......

      Got up this morning about 8am went to check my email and yep you've guessed it no ADSL service - looked at my router and I had a [nice] flashing orange light on my router......ok I thought lets give it a re-boot hopefully it will go live again.

      Nope....still a flashing Orange light.....re-booted the router again...nope still the same outcome.

      I decided to leave it for a couple of hours to see if it would come live again.......11am came and still no service....so I decided to phone Sky....here I go I thought probably have to wait in a queue for an hour......to my suprise I was put straight through...I gave the lady my details and to cut a long story short she suddenly said that there was a network problem in my area and Sky were currently investigating......for some reason I just didn't believe her...it was her tone of voice...it just sounded like 'I'll give him this info..just to get him off the phone'

      Now this is the part that will make you laugh (LOL yep I finally go there), the very second I put my phone down, Yep you guessed it my internet connection light on my router went to solid green.

      umm thanks Sky!


    2. Advertisement
    3. #2
      Wheelie's Avatar
      Wheelie is offline Sky User Member
      Exchange: Stanmore LWSTAN
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Aug 2006
      Location
      Stanmore
      Posts
      3,424
      Thanks
      0
      Thanked 0 Times in 0 Posts
      Sorry to hear that but the woman you spoke to was right if the internet light is flashing orange then it will be a problem at the exchange and I would say it was just a coincidence that it just happen to come back when you put the phone down as you said yourself you did wait a few hours before calling SkyBB
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

    4. #3
      spike7451's Avatar
      spike7451 is offline Sky User Member
      Exchange: Donaghadee
      Broadband ISP: Base
      Router: Non Sky Router
      Sky TV: Sky+HD box
      Join Date
      Sep 2006
      Location
      In the dark recess of my mind...
      Posts
      277
      Thanks
      0
      Thanked 1 Time in 1 Post
      In the Chordiant system there is a information page.On it it list's all network problems,a brief discription,Start & eta of fix as well as what DSLAM/Card & Port is affected.
      First thing I do is check that & do a line test (swish)when a customer calls up as if the is a problem,it saves wasting you're time & mine.

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION