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    my speed goes up when i use phone

    This is a discussion on my speed goes up when i use phone within the Sky Broadband help forums, part of the Sky Broadband help and support category; hi.. i wonder if anyone can help..i am on the sky max and at the moment my speed is just ...

    1. #1
      akauk's Avatar
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      my speed goes up when i use phone

      hi..

      i wonder if anyone can help..i am on the sky max and at the moment my speed is just over 3meg download,,
      now when i make a phone call my speed will shoot up to over 14meg for a few hours then at some point will go right back down again?

      anyone no why this would happen..

      thanks


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    3. #2
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      Re: my speed goes up when i use phone

      Your problem will be down to your physical setup more like to be your microfitlers ,best try unplugging all equipment and only have your microfilter and broaband connected and check your speed but change your microfilter first.

    4. #3
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      Re: my speed goes up when i use phone

      Sounds like your phones causing issues on your line but when you hang up its clearing the line, could be a microfilter problem, (make sure there attached to all end points) try the router running alone, and try it also in the Test Socket. post your router stats also, might be summat there we can pick up on

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      Re: my speed goes up when i use phone

      It sounds more like a faulty line. Post your stats for comment, from your normal position and from the Test socket, link below, if you have one.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
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      Re: my speed goes up when i use phone

      here i my stats since i been on phone ill post them again when my speed goes back down..

      System Up Time: 02:56:07

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 11665 14948 0 1160 8157 00:32:04
      LAN 100M/Full 1180 0 0 14 0 02:56:02
      WLAN 11M/54M 62846 53633 0 5607 931 02:55:50
      ADSL Link Downstream Upstream
      Connection Speed 14749 kbps 764 kbps
      Line Attenuation 23 db 12 db
      Noise Margin 7 db 16 db

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      Re: my speed goes up when i use phone

      As Isitme says, It's more of a line problem. You will probably have to give sky a call on this one to get it resolved, 08442 410515, try and call after 22:30 when it's a little quieter.

      Just explain you have a slow speed issue when you are off the phone, I imagine you get drop outs in the connection from time to time also.

     

     

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